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PhantomPDF keeps crashing today

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  • jimrhunter
    replied
    Well I figure I will try and keep this updated and see if anyone can get some help from this post. I am currently speaking with sales about getting an older version of phantom so that we can see if the newest update is the issue. The update that kept us from working to full potential was delivered around the 12th of February. I do have tickets in on the matter and it seems that there are others with the issue as well. I will try to put anything that I find that works in this post.

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  • cherry
    replied
    Thanks jimrhunter,

    Replied. Please check your inbox. Thank you.

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  • jimrhunter
    replied
    Ticket 253461. Also PM'ed you.

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  • cherry
    replied
    @Jimrhunter,

    Please let me know your Ticket number. Thank you.

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  • jimrhunter
    replied
    I email support Friday and have not received a reply.

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  • Kardinal72
    replied
    After a email to support, within an hour we had the activation working. Now I'll see if it continues crashing when scanning.

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  • Kardinal72
    replied
    Originally posted by jimrhunter View Post
    This is happening at my company as well. I was told by the user that it started happening after Foxit sent out an automatic update. I cannot find a way to revert back to before the update but have since turned automatic updates off. If there is a forum admin on that is reading this, please shed some light on a soon to be fix if there is not one already.
    Mine also began after a update a couple of weeks ago.

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  • jimrhunter
    replied
    This is happening at my company as well. I was told by the user that it started happening after Foxit sent out an automatic update. I cannot find a way to revert back to before the update but have since turned automatic updates off. If there is a forum admin on that is reading this, please shed some light on a soon to be fix if there is not one already.

    Leave a comment:


  • LaRoc
    replied
    Ditto....we just switched over to Foxit company wide. Reports of Foxit crashing starting to hit the help desk.

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  • Kardinal72
    replied
    YES, my Phontom crashes regularly. Seems to do it most when I'm scanning from ADF on Brother MFC-9840CDW.

    Also, can't get my copy Activated even though I shelled out the $$$ for it. Every time I try it CRASHES. Very frustrating.

    Leave a comment:


  • supportcoordinator
    started a topic PhantomPDF keeps crashing today

    PhantomPDF keeps crashing today

    PhantomPDF keeps crashing. Any other reports of crashes frequent crashes today?
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