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Can not remove or change security from password protected pdf after unlocking it

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  • Bug Can not remove or change security from password protected pdf after unlocking it

    Hi,
    I have opened a password protected pdf in Foxit PDF Editor after providing the pdf's required password. I do not know how the password was set up initially.
    I am now trying to remove this password but the the pdf editor does grey out all options to remove/change the security embedded in the pdf.

    Does this imply that foxit can not access a pdf's security settings even if password has been provided to unlock?

    Click image for larger version

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  • #2
    Hello,
    Thank you for your support. Which version of Editor do you use? Would you please go to Help> About Foxit PDF Editor to check it. Is the password you have to open and view the pdf file or it can let you edit the pdf file? Or maybe the pdf file is a PDF/A format, is there any bubble message on the top right corner of your file as the screenshot shows?When a PDF/A compliant document is opened, a bubble message appears at the top right corner of the document area shown as below. Click on Enable Editing, accept the change by clicking on Yes.
    Click image for larger version

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    If it still doesn't help,would you mind send the pdf to us for our reference at this link?

    https://www.foxit.com/support/ticket.html?isReturn=1

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