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Can't open pdf stored on onedrive folder with adobe pro

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  • Can't open pdf stored on onedrive folder with adobe pro

    One user is editing/creating a foxit pdf file in a microsoft one drive shared folder.

    A second user tries to open using adobe acrobat pro and can not open the file. I forget the message she receives, but my guess is that foxit pdf is locking the file or 'checks it out' but does not check it in. something like that.

    The only thing that has worked is the second user has saved her changes to a local drive and then copy and paste the file to the one drive folder. A lot of extra steps. appreciate any assistance!

  • #2

    Sorry for the trouble. Would you please help provide us with the below info for further investigation?
    1. The screenshot to show the detailed error message you get.
    2. Does it happen to any pdf files in any Onedrive folder? Is it OneDrive Business you are using?
    3. The Onedrive folder is mapped to users' Windows Explorer, and all of them are able to visit the folder, right?
    4. When the second user try to open the same pdf file, the first user is opening the pdf file, right?
    5. Please open Foxit, go to Help>About Foxit PDF Editor to check the version you use, and let me know the version of Adobe Acrobat.
    6. How about using the other pdf program for the second user?

    Look forward to hearing from you.