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Clear signature options works sometimes

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  • richell_huang
    replied
    The 'clear signature' option is only available when you have the private key, others don't have your private key, they just validate it by public key, so please don't worry that others can remove the signature.
    For the documents you mentioned that the 'clear signature' option is not available, we suspect that you don't have the private key or the private key is removed, would you mind having a double check? Thanks.

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  • chemist23
    replied
    Roy_Chen Thanks for the info - it makes sense. I'm still a bit curious as how come "older" documents I signed, the "clear signature" option isn't available. Is there some sort of time expiration the on the back end, around ~ 1 month where the creator can no longer clear the signature?

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  • Roy_Chen
    replied
    chemist23
    With this sign document feature, you will apply a secure digital signature to the file, and only the digital signature creator is able to remove the signature unless you give out the private key of the digital signature. Also, you can follow the link from Cherry to submit us the issue file or any other document related, so we can take a look.

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  • chemist23
    replied
    cherry
    Version: 11.2.1.53537

    I signed by clicking inside a placed signature field using the "sign document" signature

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  • cherry
    replied
    chemist23

    What kind of signature did you add to documents? Did you use the Fill&Sign or the Place digital signature to add the signature? Which version of Foxit PDF Editor are you using?
    Is it possible to provide us a sample document for taking a closer look at the document?
    You may access this web page: https://kb.foxitsoftware.com/hc/en-us then submit a ticket there to upload the document and send it to support agent for further advise. Thank you.

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  • chemist23
    started a topic Clear signature options works sometimes

    Clear signature options works sometimes

    Hi,

    I signed several documents the past couple months. Documents that I signed several weeks ago, I am unable to clear signature, but document I signed recently, it is allowing me to clear signature. I am wondering why is it allowing me to clear signature when I added a security policy? I am worried anyone can clear the signature.
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