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Text disappears/changes color when reading order re-numbered

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  • Bug Text disappears/changes color when reading order re-numbered

    I am updating the reading order on a PDF document. When I tag one of the headings, the text seems to disappear/change color. If I re-size the text box, the text reappears. If I then re-tag it, the tag number is out of order. When I drag the tag to put it back in order, the text disappears again. Looking for a way to fix this.

  • #2
    Thank you for reporting it. Does it happen to every pdf file you try? Would you mind using the LiceCap tool to generate an animated gif that shows how to reproduce the problem for our referencing.
    Here's the download link:
    http://sync-us.foxitsoftware.com/iss/Tools/LICEcap.zip
    (Unzip it, double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)

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    • #3
      It is a recurrent issue; it has happened with three documents so far. The are all large heading with shaded/colored boxes. I can't download the software at the office, but I can do a video in teams and email you a link (I think) or do a live teams session to demonstrate. Let me know which you prefer. I want to figure out a solution soon so that I can put the updated forms back into production.

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      • #4
        mvg
        We apologize for any difficulty using Foxit Software.
        Would you please let us know the version details first? Also, please upload the issue files and detailed steps video to a cloud link so we can download and check, or submit a support ticket here with all documents for timely and effective communication. Thanks!
        Last edited by Roy_Chen; 09-10-2022, 12:20 AM.

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        • #5
          I will send screen caps, in a private document/message, with explanatory notes.

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          • #6
            Is there a way I can send this to you privately? I tried to do it by clicking on your name but it said that option was not available?

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            • #7
              mvg
              Please send the documents here, and I will forward them to our develop team and get back to you soon.
              Last edited by Roy_Chen; 09-13-2022, 08:47 AM.

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