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  • cherry
    replied
    Hi Jefisher82,

    The Redaction issue you reported could be replicated in the scanned PDF document that you submitted in Ticket#4093. For certain scanned PDF documents, the problem may exist and this issue has been under investigation. Report ID#: 60045.
    For your current workaround solution, you may open the PDF document with Foxit Advanced PDF Editor that bundled in Business edition. (Go under "Edit"->"Edit All Objects"->right-click on the page->"Open in Advanced PDF Editor"->then double-click the page in Editor and use Eraser tool to erase the info you don't want)

    Regarding "am having issues with those using Adobe Reader being able to view/access any PDF that I create", may I have the PDF in question for testing purpose? Version info of Foxit PhantomPDF and Adobe Reader? A screen capture of the problem? Thank you.

    Leave a comment:


  • jefisher82
    started a topic PDF Issues

    PDF Issues

    When attempting to use the redaction feature in Phantom PDF 6.2.1, when you apply the redaction's the entire PDF is corrupted and unreadable. This has happened on several documents and I have done a clean uninstall/reinstall. I have submitted a ticket on this issue without resolution (#4093). I also am having issues with those using Adobe Reader being able to view/access any PDF that I create. I am extremely frustrated with this software and about to get rid of it and switch to Adobe and pay their exorbitant price -- apparently you get what you pay for.
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