Bug Foxit PhantomPDF 7.0.3.916 does not use default printer

[jgk]

We have noticed that foxit phantom does not seem to honor the default printer set by the system

all computers in our domain are configured to use a printer a printer called "printcloud" by default, however foxit phantompdf does not honor this, when our users attempt to print a PDF file, foxit phantom disregards the default printer and selects another printer called "printcloud-plotter"

any suggestions on how to fix this?

[cherry]

Hi jgk,

1) What is the configuration environment on your side? A terminal server or Critrix server?
2) How did you set the default printer for user end? Through registry editing or WMI value setting? Please send us more details on it;
3) If it is Critrix server, please let us know the following info:
a) After the connection between user end and Critrix server, did the user launch Foxit PhantomPDF via virtual desktop?
b) How did the user set his/her default printer? Via registry editor or 'Control Panel'->'Printers and Fax' ?
c) Was the printer set by user end been reflected in the server's printer list?
4) If it is terminal server, please make following two screenshots:
a) On client side, please find the registry: HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows\sessiondefaultdevices\S-1-5-5-0-462558
Then make a screenshot of the devices value;
b) On server side, please find the registry:
HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows
And make a screenshot of the devices value

Thank you. If the screenshot could not be uploaded here, you may email the info to [email protected] and include this thread link.