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Page Size and Ruler does not match

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  • Bug Page Size and Ruler does not match

    In PhantomPDF, File > Properties shows the page size = 8.5 * 11 in. If i View > Rulers, a ruler is displayed on the left and top margins. Right clicking on the ruler indicates the unit of measures is inches. However, this ruler indicates the page is approximately 8.75 * 6.8 inches.

    1. How do i set a page size?
    2. I need to draw a line at EXACTLY 3.5 inches. How can i know where this exist on my page?

    Thank you.

  • #2
    Hi joeauthor,

    1) Currently we only have to reprint the PDF document with Foxit PhantomPDF to set a page size.
    2) For the difference between ruler indicated value and document properties, please send us a copy of it so we could take a closer a look at it.


    • #3
      Click image for larger version

Name:	ruler.jpg
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Size:	49.5 KB
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      The attached JPG file shows:
      1. at the lower left it shows the document is 8.5 x 11.00 in. This is correct
      2. The red 'distance' line created with Comments > Measure > Distance shows a distance of 3.50 in.
      3. The measure conflicts with the ruler that is seen in left edge. The ruler shows less than 3 inches.


      • #4
        Thanks, i will check it with our QA team and get back to you soon.


        • #5
          Hi joeauthor,

          It works fine on my side, could you please kindly send us following info for further investigation?
          1) Screen size of your PC;
          2) Your Display Resolution;
          3) Your OS info.


          • #6
            Display =Acer V223W = 23" flat panel
            Display resolution = 1680 x 1050
            OS = Windows 7 Enterprise
            I am not sure what you want for 'screen size of your PC'. This is wrong for 'Full Screen', and as a window. All zoom levels within Phantom show the same results.


            • #7
              Hi joeauthor,

              It seems there is something wrong with Ruler, the value you measure with Measure tool is correct.
              This issue has been forwarded to our QA team for further investigation, report id:38156