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  • crash scanner

    Trying to get my hp j6480 to work with foxit. when I try to scan to pdf the scanner scans but will not save to foxit and everything locks up ctl alt del out.

  • #2
    Please check the Phantom version number under "Help" Menus.If not the latest version 5.1.1,please upgrade it from here:
    Otherwise ,please provide us the below info for further investigate:
    1.the specify steps you have done when this issue happened. there any error message poped up.
    3.your os info.


    • #3
      Having the same issue here.
      Running Win7 64bit. Foxit phantom standard 64bit V5.1.2. Scanner is Canon MG6250 with up to date driver.
      Foxit worked with my other scanner, an Epson V300.
      Canon scanner can be controlled by other programs.
      Even though Foxit displays the scanner interface, it locks up.
      Could this be a 64-bit v 32 bit issue?
      I discovered that 32-bit PDF Xchange works the Canon, but the 64-bit version does not.
      Would installing the 32 bit version of Foxit be worth trying?


      • #4
        Hi euva,

        Please write to [email protected] to obtain a copy of Foxit PhantomPDF internal version for testing then send us the feedback regarding how Foxit PhantomPDF will work with Cannon MG6250. Thank you.


        • #5
          Hi cherry,
          I have sent my request to Foxit support for the internal version as per your suggestion. Standing by to see if there is a response. Cheers