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Clicking OCR causes "fail to download" message

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  • Bug Clicking OCR causes "fail to download" message

    Anytime we click the OCR tool, we get an error message "fail to download". I manually downloaded the fzip file and installed it, but I'm still getting the message. Help!

  • #2
    Hi tricia,

    Please check the version info of your Foxit PhantomPDF then download the .fzip add-on manually from our website: http://www.foxitsoftware.com/downloads/
    Then open Foxit PhatomPDF->go to 'Help'->'Install Updates...'->browse and select the downloaded .fzip file to install.
    If it still doesn't work for you, please let us know what the error is saying. Thank you.

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