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where is LOG ?? install fails prematurely.

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  • Bug where is LOG ?? install fails prematurely.

    I tried to install FOXIT ENTERPRISE 6.03 after uninstalling the old version.
    I get an SETUP WIZARD ENDED PREMATURELY dialog when selecting the DEFAULT install option. The error does not pop up when I select CUSTOM and install everything (incl.printer)
    Where is the log file so I can check on the error?
    Last edited by HorNet505; 06-20-2013, 01:19 AM.

  • #2
    Hi HorNet505,

    We suspect it was caused by some modules that missing from your Windows system.

    For this issue, First ensure you have the latest Windows Service Pack installed. If this doesn't solve the problem, follow these steps.

    1. Check that the file 'framedyn.dll' is present on your system in the \Windows\system32\wbem directory.

    2. If not, copy the 'framedyn.dll' file from another Windows computer to the \Windows\system32\wbem directory.

    3. Right-click on 'My Computer' and select 'Properties'.

    4. Click on the 'Advanced' tab followed by the 'Environment Variables' button.

    5. Under System variables highlight the Path entry and click the Edit button.

    6. Add '%SystemRoot%\System32\Wbem;' into the Variable value text box and click OK.

    7. Restart your computer and install PhantomPDF again.

    If this doesn't resolve, please do these:

    1. Find the "Remote Restore Service" in the "Control Panel\All Control Panel Items\Administrative Tools\Services window.

    2. Right click on it and select Enable to see if you are able to start it. If you get an error message, that demonstrate the system restore feature was streamlined.

    3. Please copy the 'srclient.dll' file from another Windows computer to the \Windows\system32 directory. This will require the Windows package CD or ISO package to finish the install.