Announcement

Collapse
No announcement yet.

Printing Problem

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Lisa_lee
    replied
    cmtappu96 ,It's very kind of you to write to inform us the cause of the printing issue on your part and the workaround. We will forward the information you sent to other users who encounter with the same issue in the future to see if it also works for other users.

    Leave a comment:


  • cmtappu96
    replied
    Hello all,

    I had the same issue, and I think this is what happened: Windows set the default printer (system-wide) to be one on a network that I wasn't connected to. That is, I have a printer, call it printerX, which is on my office network. Windows set the default printer to be printerX. When I am at home (and not in my office network) and I click the print button in Foxit Reader, it tries to print on printerX, but printerX is not available at home, and hence the 'current printing driver is not available' error is displayed.
    How to fix: Change the default printer.
    My fix is to tell Windows to not set printerX to be the default printer. In particular, go to Windows 10 Settings -> Devices -> Printers and Scanners -> UN-check 'Let Windows manage my default printer'. Further, I also clicked on the printer 'Microsoft Print to PDF' -> Manage -> Set as Default. So Microsoft Print to PDF is now my default printer, and it is always available. Now I never get the error 'current printing driver is not available'.

    I'm posting the same answer on three similar threads on this forum:
    https://forums.foxitsoftware.com/for...em?view=stream
    https://forums.foxitsoftware.com/for...9-4-on-windows
    https://forums.foxitsoftware.com/for...-not-available

    I hope this helps
    Cheers

    Leave a comment:


  • Lisa_lee
    replied
    fgoldstein ,
    Thanks for your reply with the requested information sent. I have send the issue "Got '"The current printing driver is not available. Please reinstall this printing driver or choose other printing drivers!"' instantly without opening Foxit print dialog box" to our internal bug tracking system for our QA team to do further analysis with report ID#QCPHANTOM-22299. In addition,we still need your help to send us the following information:
    1:Please send us the problematic HP printer driver model. To check your HP printer's driver model,please open the path "Control Panel\Hardware and Sound\Devices and Printers",then choose the printer. Reference the attachment‘model.png’.
    Click image for larger version

Name:	model.png
Views:	649
Size:	87.0 KB
ID:	174972
    2:Please make a screenshot of your window 10 system information"Control Panel\All Control Panel Items\Administrative Tools\System Information".
    To make a screenshot, please press 'PrScrn SysrRq' on the keyboard, then go to 'Start'->'All Programs'->'Accessories'->'Paint'->press Ctrl V to paste and save.

    For the situation"the rest of the tabs were lost",do you mean that those last opened PDF file were not reopened automatically when you restart your Foxit Reader after the crash issue happened? If so,this situation is related to the "Restore last session when application starts" this feature's working mechanism.
    Currently,the file names and file locations of those existing opened PDF files which are opened in Foxit Reader will be stored into registry key(HKEY_CURRENT_USER\Software\Foxit Software\Foxit Reader 9.0\Preferences\History\LastSession) at the time when Foxit Reader is closed manually and normally.Foxit Reader were closed abnormally when the crash issue happened,so the file names and file locations of those opened PDF files were not written into into registry key,that is the reason why there is no file is opened automatically when you reopen your Foxit Reader.

    For this situation,I have submitted the suggestion"update the opened files’ records in registry key as soon as a new file is opened ,and delete the filename from registry key after the file is closed" to our product marketing team's reference with suggestion ID#PHANTOM-10180.If this new suggestion is implemented in future version,then Foxit Reader will be able to open lasted opened PDF files no matter how Foxit Reader was closed previously.

    For the crash issue happened when you comments were edited in Foxit Reader,please help to provide with us the following information for further investigation:
    1: Did this crash issue happen every time when you tried to edit comments in any PDF files or just one specific PDF file? Please send us one PDF file sample in which the issue occurred?
    2:Will this issue be replicated again or it is just an occasional issue?
    3:Please send us the crashlog.txt and crash.dmp files which are located under the following location:
    "C:\Users\[yourname]\AppData\Local\Foxit Reader"

    Look forward to your reply.

    Leave a comment:


  • fgoldstein
    replied
    1. It occurs from any PDF document, not jut a specific one.
    2,3. YGTBK. Have you ever tried uploading an image or image file to this web forum? It demands an URL, even if I give it a JPG, let alone try to paste in the picture. It is a plain old Windows Dialog Box with the aforementioned text and an "OK" button.
    4. Win10 Pro. 64 bit.
    5. HP OfficeJet 4650. Yes, its drivers are spooged from a recent Windows Update, and HP's print debugger demands a remove/reinstall/reboot, which is not something (reboot!)I can do any old time.But the Brother printer works fine. I just can't get to it from FoxIt because the HP is the default.
    6. Yes, Word lets me bring up the print dialog and even pretend to print to the default HP. Nothing comes out of the HP with the driver problem, but if I switch to Brother, it prints.
    7. No. It's easy enough to describe. Go to FixIT's File page. Hit Print. The dialog box comes up right away. That's all.
    BTW, I just had about 10 tabs open in FoxIt and was editing comments (the box associated with a highlight) and the program crashed. Boom. You'd think this was Adobe or something unsable like that. And when it restarted, it DID have the properly saved document I had been editing, but the rest of the tabs were lost, even though I had set it to restore tabs on restart.Feh. I switched to FoxIt because AcroRead keeps getting less stable as it gets older.

    Leave a comment:


  • cherry
    replied
    fgoldstein

    Thanks for the update. Is it possible to provide the following info so we could take a closer look at the issue?
    ​1)Did the issue occur when trying to print from any PDF document or just specific one? Please send us one for testing purpose;
    2) Please make a screenshot of the error you got;
    3) Please go under "File"->"Print" then make a screenshot of the print dialog. (To make a screenshot, please press "PrScrn SysRq" on the keyboard, then paste it into Word/Paint and save.)
    4) Your OS type info. (E.g. Win 10, 64-bit)
    5) Your printer model and printer drive info.
    6) If you tried to print a Word document with the problematic Printer being set as default, can it be printed fine without the error?
    7) If possible, could you please use the LiceCap tool to generate an animated gif that shows how to reproduce the problem for our referencing?
    Here's the download link:
    http://sync-us.foxitsoftware.com/iss/Tools/LICEcap.zip
    (Unzip it, then double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)

    Thank you.

    Leave a comment:


  • fgoldstein
    replied
    A bit more follow-on information. I am having a problem with one of my printer drivers. I can print but not to that device, which was my default. I changed my default to a working printer, and now FoxIt sees that printer. If I try to switch to the non-working driver, I get the error message. (BTW Windows Update thinks that I do have the latest driver for that HP printer installed. It worked before the latest Windows Update.)
    So the problem in Foxit is that it jumps straight to the default printer and stops there, rather than letting you choose the printer you want first and then failing if the selected printer is bad. AcroReader did not behave that way. It tried, albeit unsuccessfully, to print to the default printer, but then let me choose a working one.

    Leave a comment:


  • fgoldstein
    replied
    Hi, bumping this thread again. I recently installed Foxit Reader 9.7.0.29455 for the first time (no old versions on this machine) on Win10 Pro. I am getting the same message, "The current printing driver is not available. Please reinstall this printing driver or choose other printing drivers!" when I try to print, This happens right away when I select Print -- it does not offer me a choice of printer drivers (I have more than one printer). Also, I killed the splwow64 process and tried again; Foxit seemed to restart that process but still gave the error. Other programs print just fine to my printer of choice.
    So whatever is causing this old issue hasn't been fixed in the very latest version. Any suggestions?

    Leave a comment:


  • Lisa_lee
    replied
    Amanda Al Foxit PhantomPDF/Foxit Reader V9.5 will be released within this week if everything goes well.Please help to give V9.5 a try once it is release and then let us know the PDF printer working status on your part.

    Leave a comment:


  • Amanda Al
    replied
    Originally posted by Lisa_lee View Post
    David Hodges ,I apologize for the trouble. This issue"word freezing when printing to PDF' you mentioned is a known issue in V9.4 of Foxit PhantomPDF/Foxit Reader which has already been rectified in our internal version and this fix will also be applied to our next minor release version 9.5 of Foxit PhantomPDF/Foxit Reader.
    For now, as temp workaround for the issue, our developers compiled new dll files.Please do as follows to replace the new compiled dll files:

    For Foxit PhantoPDF users:
    Download "fpmvpr_drv.zip"from the link below:
    http://sync-cn.foxitsoftware.com/iss...fpmvpr_drv.zip
    Unzip to get the x86 and x64 folder, then replace the dll file that located in "C:\Windows\System32\spool\drivers\x64\3" with the one in x64 folder; replace the dll file located in "C:\Windows\System32\spool\drivers\W32X86\3" with the one in x86 folder.

    For Foxit Reader users:
    Download "RD_fpmvpr_drv.rar"from the link below:
    http://sync-cn.foxitsoftware.com/iss...fpmvpr_drv.rar
    Decompress it to get the x86 and x64 folder, then replace the dll file that located in "C:\Windows\System32\spool\drivers\x64\3" with the one in x64 folder; replace the dll file located in "C:\Windows\System32\spool\drivers\W32X86\3" with the one in x86 folder.
    Hey anyone tried this method? It didn't work for me

    Leave a comment:


  • lyndi_wu
    replied
    Amanda Al

    Let's follow up your case via the ticket I have sent

    Leave a comment:


  • Amanda Al
    replied
    Originally posted by Lisa_lee View Post
    David Hodges ,I apologize for the trouble. This issue"word freezing when printing to PDF' you mentioned is a known issue in V9.4 of Foxit PhantomPDF/Foxit Reader which has already been rectified in our internal version and this fix will also be applied to our next minor release version 9.5 of Foxit PhantomPDF/Foxit Reader.
    For now, as temp workaround for the issue, our developers compiled new dll files.Please do as follows to replace the new compiled dll files:

    For Foxit PhantoPDF users:
    Download "fpmvpr_drv.zip"from the link below:
    http://sync-cn.foxitsoftware.com/iss...fpmvpr_drv.zip
    Unzip to get the x86 and x64 folder, then replace the dll file that located in "C:\Windows\System32\spool\drivers\x64\3" with the one in x64 folder; replace the dll file located in "C:\Windows\System32\spool\drivers\W32X86\3" with the one in x86 folder.

    For Foxit Reader users:
    Download "RD_fpmvpr_drv.rar"from the link below:
    http://sync-cn.foxitsoftware.com/iss...fpmvpr_drv.rar
    Decompress it to get the x86 and x64 folder, then replace the dll file that located in "C:\Windows\System32\spool\drivers\x64\3" with the one in x64 folder; replace the dll file located in "C:\Windows\System32\spool\drivers\W32X86\3" with the one in x86 folder.
    Hey anyone tried this method? It didn't work for me

    Leave a comment:


  • Lisa_lee
    replied
    David Hodges ,I apologize for the trouble. This issue"word freezing when printing to PDF' you mentioned is a known issue in V9.4 of Foxit PhantomPDF/Foxit Reader which has already been rectified in our internal version and this fix will also be applied to our next minor release version 9.5 of Foxit PhantomPDF/Foxit Reader.
    For now, as temp workaround for the issue, our developers compiled new dll files.Please do as follows to replace the new compiled dll files:

    For Foxit PhantoPDF users:
    Download "fpmvpr_drv.zip"from the link below:
    http://sync-cn.foxitsoftware.com/iss...fpmvpr_drv.zip
    Unzip to get the x86 and x64 folder, then replace the dll file that located in "C:\Windows\System32\spool\drivers\x64\3" with the one in x64 folder; replace the dll file located in "C:\Windows\System32\spool\drivers\W32X86\3" with the one in x86 folder.

    For Foxit Reader users:
    Download "RD_fpmvpr_drv.rar"from the link below:
    http://sync-cn.foxitsoftware.com/iss...fpmvpr_drv.rar
    Decompress it to get the x86 and x64 folder, then replace the dll file that located in "C:\Windows\System32\spool\drivers\x64\3" with the one in x64 folder; replace the dll file located in "C:\Windows\System32\spool\drivers\W32X86\3" with the one in x86 folder.

    Leave a comment:


  • David Hodges
    replied
    Is there any update on this issue? I just updated from 9.3 to 9.4 and several (possibly all) users now experiencing word freezing when printing to PDF. I don't see a real fix for this and it causing significant impact.

    Leave a comment:


  • cherry
    replied
    krzychu1 Could you please use your phone to make a small video that shows how you opened the PDF form the level of 64-bit Total Commander and reproduce the printing error? If you've updated your Foxit Reader to version 9.4.1, can you reproduce the problem again?
    You may directly download Foxit Reader 9.4.1 from the downloads page of Foxit website:
    https://www.foxitsoftware.com/downloads/

    Thank you.

    Leave a comment:


  • krzychu1
    replied
    In my case, the error occurred when I opened the pdf form the level of 64bit Total Commander. When I tried directly from Windows Explorer - everything just fine. I am using Window 10, 64 - bit., Foxit Reader Version: 8.3.0.14878

    Leave a comment:

Working...
X