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  • Problems with printing ...

    Hi all together,
    I have a problem with printing ... All letters are mirrored ... as you can see at the screenshot. I printed other files and I did not have taht problem ....
    Thx 4 help.

  • #2
    Joschiduck sorry for the inconvenience. May I know which version of Foxit reader installed? It is an known issue and being analysis by QA team. For now, there is a temporary solution: please check "print as image" in Print dialog box, then the file will shows correctly after print. please have a try. thanks

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    • #3
      I am also facing the same issue Kindly please help me. I had set "print as image" but no use



      Last edited by spoorti1509; 01-29-2019, 08:11 AM.

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      • #4
        spoorti1509

        Sorry for the problem. Could you please provide the following info so we could take a closer look at the problem?
        ​1) Version info of your Foxit Reader/PhantomPDF. Please check it by going to "Help"->"About Foxit Reader/PhantomPDF...";
        2)Did it occur to any PDF document or just specific one? Please send us one for testing purpose;
        3) If possible, an image that showing how it was printed incorrectly.
        4) Please go under "File"->"Print" then make a screenshot of the print dialog. (To make a screenshot, please press "PrScrn SysRq" on the keyboard, then paste it into Word/Paint and save.)
        5) Your OS type info. (E.g. Win 10, 64-bit)
        6) Your printer info. Did this issue happen to all printers or just one specific printer that you have selected?

        Thank you.

        Comment


        • #5
          I would like to inform same thing is happening with my install. It happened with update from maybe 2 months ago and I couldn't fix it so I just uninstalled it.

          I just reinstalled and it's still happening.

          Foxit Reader Version 9.4.1.16828
          It happens with every PDF print
          OS - Win10 64-bit Version 1809 OS Build 17763.253
          I only have one printer but I tried Foxit Reader PDF Printer and saved as another PDF file and it does same thing where the letters are all mirrored.

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          • #6
            Hello All,I apologize for the trouble caused by our Foxit Software.There are other users who also have reported the similar printing issue to us and we have already submitted it to our internal bug tracking system for our QA team to do further analysis with report ID#QCPHANTOM-15033. However,it is better if you could also provide with us the PDF file to be printed,so that we will further investigation on the issue based on your PDF file.


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            • #7
              I may have found a solution.

              I went into Advanced at the bottom of the print dialog, checked Use PCL Driver for PCL Printers, and added everything including my normal printer.

              https://imgur.com/a/zJEZ5Ex

              After that, my PDF printed like it should. It also worked with Print As Image but the print quality is much lower with washed out black and lines getting all jagged.

              Try PCL driver option to see if that will fix your PDF print problem. If not use Print As Image as a last resort.

              P.S. I couldn't upload any PDF or JPG files because "You are not authorized to create or remove attachments."

              https://imgur.com/a/lbfzwZD

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              • #8
                I have the same problem, Switching to use PCL dirvers does not help for me as instead of mirrored output we get a couple of lines of garbage followed by a blank page.
                The issue is for all pdfs we have tried.
                The issue is the same with multiple makes and models of printer.
                Foxit Reader 9.4.1.16828
                OS type info. (E.g. Win 7 Professional, 64-bit
                Sample document. Prints fine using an alternative pdf reader.
                Attached Files

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                • #9
                  I am also facing the same issue. Kindly please help me. I had set "print as image" but no use

                  Comment


                  • #10
                    Originally posted by letooth View Post
                    I have the same problem, Switching to use PCL dirvers does not help for me as instead of mirrored output we get a couple of lines of garbage followed by a blank page.
                    The issue is for all pdfs we have tried.
                    The issue is the same with multiple makes and models of printer.
                    Foxit Reader 9.4.1.16828
                    OS type info. (E.g. Win 7 Professional, 64-bit
                    Sample document. Prints fine using an alternative pdf reader.
                    letooth,this issue you reported has already been submitted to our internal bug tracking system with report ID#QCPHANTOM-15033 and it will be expected to be fixed in our next minor release version 9.5 of Foxit PhantomPDF/Foxit Reader if everything goes well. So please help to give V9.5 a try to see if it really fix this issue that you reported in your real environment after it is released.

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                    • #11
                      Originally posted by swapna8 View Post
                      I am also facing the same issue. Kindly please help me. I had set "print as image" but no use
                      Sometimes the similar problem phenomenon may be caused by different reasons.So it is better if you could help to send us the following information for further analysis:
                      ​1) Version info of your Foxit Reader/PhantomPDF. Please check it by going to "Help"->"About Foxit Reader/PhantomPDF...";
                      2)Did it occur to any PDF document or just specific one? Please send us one for testing purpose;
                      3) If possible, an image that showing how it was printed incorrectly.
                      4) Please go under "File"->"Print" then make a screenshot of the print dialog. (To make a screenshot, please press "PrScrn SysRq" on the keyboard, then paste it into Word/Paint and save.)
                      5) Your OS type info. (E.g. Win 10, 64-bit)
                      6) Your printer info. Did this issue happen to all printers or just one specific printer that you have selected?
                      If it is inconvenience to upload the files here, you may email it to support@foxitsoftware.com (Attn:Lisa). And indicate this thread link. Thank you.

                      Comment


                      • #12
                        I have the same issue, it seems files from Sage that I try and open which are sent as PDF attachments in emails are printing back to front and with strange characters, I really need urgent help with this please? I am on Windows 7 Professional

                        Comment


                        • #13
                          Janipops ,Please help to send us one one PDF file sample to be printed and a screenshot of the problematic printout ,so that we will do a closer testing on our part.
                          For your current workaround,please choose to print PDF file with "print as image" option to be selected in print dialog box to see if it helps on this printing issue?
                          If it is inconvenience to upload the files here, you may email it to support@foxitsoftware.com (Attn:Lisa). And indicate this thread link. Thank you.

                          Comment


                          • #14
                            Originally posted by Lisa_lee View Post
                            Janipops ,Please help to send us one one PDF file sample to be printed and a screenshot of the problematic printout ,so that we will do a closer testing on our part.
                            For your current workaround,please choose to print PDF file with "print as image" option to be selected in print dialog box to see if it helps on this printing issue?
                            If it is inconvenience to upload the files here, you may email it to support@foxitsoftware.com (Attn:Lisa). And indicate this thread link. Thank you.
                            Hi

                            I have attached the document, it worked printing as image but I do print a lot of Sage stuff in PDF format as I'm a book keeper, so can you advise on when there will be a fix for this problem?

                            Thanks
                            Attached Files
                            Last edited by Janipops; 03-20-2019, 03:59 PM.

                            Comment


                            • #15
                              Janipops


                              Thank you for your pdf file. The mirror printing issue will be fixed in next version9.5, please keep an eye on the new release, if it is released, you can update to get the fix.


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