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Bug (?) Textbox and Callout

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  • Bug (?) Textbox and Callout

    I'm facing problems with the comment tools: the textbox and callout does not keep the format of the comment. Initially, the format works. However, when I move the box or resize it the format of the comment returns to the inicial format. For instance: I put in bold or change the color or change the size of a word or the full sentence inside the box and when I move the box the action is undone and the box keep the original format. This happens since the last two updates. I have the current version. Could you guys fix it?

  • #2
    I'm facing the same problem, it also happens when I change the text colour in a text box (also callouts) and then I resize it, the text colour returns to the previous one.

    I'm on Foxit PhantomPdf 9.4.0.16811 trail version and I won't be able to buy your software until you'll fix this bug...

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    • #3
      bbortoleto and xumet

      I tried to created a textbox and callout then change the text color and size, then try to move the box or resize it, but the text color and size stills as what I've changed to. I got no luck to reproduce the problem. Could you please check my procedure and see what I've missed?
      Also, if possible, could you guys please make a small video that shows how to reproduce the issue on your side?
      You may use your phone or use the LiceCap tool to generate an animated gif that shows how to reproduce the problem for our referencing:
      Here's the download link:
      http://sync-us.foxitsoftware.com/iss/Tools/LICEcap.zip
      (Unzip it, then double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)

      Thank you.

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      • #4
        Here it is my bug... Click image for larger version

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        • #5
          The attachment upload doesn't work, here is the link for my bug

          HTML Code:
          https://drive.google.com/open?id=1hYL0a9ua_9ru78yYpznNPebXnGAj8sca

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          • #6
            Here is the bug I've said: https://drive.google.com/file/d/1O5i...ew?usp=sharing

            Click image for larger version

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            Attached Files

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            • #7
              And I've realized that if you type something when you do the second action (for instance, resize), the bug stops, see: https://drive.google.com/file/d/1ulc...ew?usp=sharing

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              • #8
                Dear All,the issue you reported in this thread could be replicated on my compute too and I have submitted the issue "Moving comments changes text setting"to our internal bug tracking system for our QA team to do further analysis with report ID#QCPHANTOM-14864.I will keep you informed for any updates about it or you may also write back support@foxitsoftware.com to track its processing status.

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