[Bug] Text is screwd up

[gachiemchiep]

Hello.
At first, thank you for your great software.

My current situation is as follow

1. OS: Ubuntu 18.04.2 LTS (64 bits)
2. Monitor resolution : dimensions: 2160x3840 pixels (572x1016 millimeters)
3. Foxit reader version : ./FoxitReader.enu.setup.2.4.4.0911\(r057d814\).x64.r un
4. Text is sketch up and become very difficult to read ( please see the attched image)

I run foxit reader by using terminal, so i can see some log. But there isn't any error message .

Openfile()---fileName-: "/home/jil/Documents/1806.08756.pdf"
ConnectedPDF Plugin: FRDocWillOpen Begin

ConnectedPDF Plugin: FRDocWillOpen End

delete enable = false
dd enable = true
ConnectedPDF Plugin: FRDocDidOpen Begin

ConnectedPDF Plugin: FRDocDidOpen End

labtitle---font: QFont( "Ubuntu,-1,16,5,50,0,0,0,0,0" )
ActivateTab--index= 1 m_nlastIndex= 0
CReader_PanelMgrEx::AddPanelButton: "Bookmarks"
CReader_PanelMgrEx::AddPanelButton: "Pages"
CReader_PanelMgrEx::AddPanelButton: "Attachments"
CReader_PanelMgrEx::AddPanelButton: "Comments"
CNavPanelDlg::OnInitDialog()__nSize: 1
CNavPanelDlg::OnInitDialog()__listwidget_AddItem: "Protect Document"
CReader_PanelMgrEx::AddPanelButton: "ConnectedPDF"
opr: "docOpen"
delete enable = false
dd enable = true
bookmarkpanel---cmtreectrl---font: QFont( "Ubuntu,-1,14,5,50,0,0,0,0,0" )
[TimeStamp]-----CMainWindow::OpenFile-----end-----UsedTime: 103ms
ScheduleHostLauch called
GetDntDataTotal sql exec success
GetDntDataQueue sql exec success
pushDB2Server called
common run: 0x7f6bdd0e6700 Count: 5
Thread id =86492880 begin UserBehaviour:oJob
"CCR_UploadUserBehaviour"
************************************************** ******
retuslt == "https://logger.foxitcloud.com/logger/receive"
************************************************** ******
retuslt == "https://logger.foxitcloud.com/logger/receive"
Begin HttpCmdReceive::getResult 60000 Threadid: 0x7f6bdd0e6700
End HttpCmdReceive::getResult 60000 Threadid: 0x7f6bdd0e6700
"Success"

Hope you guys can fix this soon.

Thank you.

[cherry]

gachiemchiep

Did you use dual monitors or did you use the screen in vertical? Did you see this problem when you try to open any PDF document or just specific one?

BTW, you may also use Foxit online tool to open PDF document in Linux from within browser:

https://online.foxitsoftware.com/

[gachiemchiep]

gachiemchiep

Did you use dual monitors or did you use the screen in vertical? Did you see this problem when you try to open any PDF document or just specific one?

BTW, you may also use Foxit online tool to open PDF document in Linux from within browser:

https://online.foxitsoftware.com/

Hello cherry.
Thank you for your reply

i don't use dual monitors.
i use the screen in vertical.
This happen when i open any PDF.

[alicetaylor]

I would like to thank you for your nicely written post

[gachiemchiep]

So how can i handle this bug.
Is there any parameter that i could put at configuration file to make foxit reader work normal ?

[Lisa_lee]

gachiemchiep ,I apologize for the trouble.This is a known issue in our exiting version of Foxit Reader for Linux.Its reported ID in our internal system is :MACLNX-1513.
For your temporary workaround,you need to disconnected the secondary monitor and rebooted the system, then the issue would be resolved.

[dsnillo]

I have found Foxit Reader for Linux increasingly troublesome, particularly when trying to save documents on a network drive. Now it won't even start. I finally went back to Foxit Reader for Windows ver. 7.2.8.1124, which works well (so far) under Wine. I had kept this version in case there were problems with the Linux version.

Unfortunately, this doesn't solve the problem of how to handle documents on a network drive. I have to copy them to the local drive, save them locally, and then after saving them, copy them back up to the network drive. Trying to open a document on a network drive fails (in Wine File I believe) because the path contains / and : , as in the examples below:

/run/media/user/.gvfs/smb-share:server=192.168.1.103,share=public,user=user
smb://[email protected]/public/
smb-share:server=192.168.1.103,share=public,user=user

I am running Fedora 29 64 bit and Wine ver. 4.4

[Lisa_lee]

dsnillo ,I apologize for all the troubles caused by our Foxit Software. We will abandon the existing Foxit Reader for Linux and implement a brand-new version of Foxit Reader for Linux based on our existing Foxit Reader for windows. So those issues you mentioned in existing Foxit Reader for Linux should be solved in our next release version of Foxit Reader for Linux.

[gachiemchiep]

gachiemchiep ,I apologize for the trouble.This is a known issue in our exiting version of Foxit Reader for Linux.Its reported ID in our internal system is :MACLNX-1513.
For your temporary workaround,you need to disconnected the secondary monitor and rebooted the system, then the issue would be resolved.

Thank you for your reply.
sadly i only use one monitor. So i guess there is no answer to my current problem.
I will try again on next version of Foxit Reader