crash Appcrash when using Add-In with Office 2016 with latest Foxit Update

[franco]

Help

When i use the PDF Add-In it always gets a crash with Office 2016 programs

I have Office 2016 updated to April 2018

My OS is Windows 7 Ultimate x64 (OEM)

PD: It doesn't happens with Foxit Reader 9.2

HOW TO:

Install Foxit 9.5
Open Word
Create a PDF with Foxit Add-In
Save the .PDF FILE
Wait for the crash

ppd: it doesn't happens when i use the printer or i create a pdf using the contextual menu

[franco]

PD: up to 9.3 is working fine, but 9.4.x and 9.5.x doesn't work fine with Office 2016

[lyndi_wu]

franco

Sorry for the trouble. Would you please help to do as the following to create log for the creator and send us?
HKEY_CURRENT_USER\Software\Foxit Software\Foxit PDF Creator, [DWORD]EnableLog=1
2. After turn on Log, try to reproduce the problem and then feed back the following directory log files:
C:\Users_CurrentUser_\AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log
C:\Users_CurrentUser_\AppData\Local\Temp\FoxPrint
Compress these files and send us.

[franco]

franco

Sorry for the trouble. Would you please help to do as the following to create log for the creator and send us?
HKEY_CURRENT_USER\Software\Foxit Software\Foxit PDF Creator, [DWORD]EnableLog=1
2. After turn on Log, try to reproduce the problem and then feed back the following directory log files:
C:\Users_CurrentUser_\AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log
C:\Users_CurrentUser_\AppData\Local\Temp\FoxPrint
Compress these files and send us.

i sent you a message with the files at [email protected]

case is: [FOXIT #279471]

[cherry]

franco

We've already received your email and will get back to you soon. Thank you.

[GRA Joe]

The Office add on will prevent Word & Excel from opening after a crash when attempting to use the convert to PDF add on. I've seen this on several different PCs, Win 7 & Win 10, Office 2010 and Office 2016. You have to remove the add on from all Office apps. This has happened since 9.4, and is still a bug in 9.5. It should be easy for FoxIt to replicate. Hopefully, they'll fix it soon.

[lyndi_wu]

GRA Joe franco



Sorry for the trouble. The issue has been submitted to our team for further investigation,id: QCPHANTOM-17214, any update of it, you could also email to [email protected] with this ID# to track the processing status any time. Thank you.

[franco]

The Office add on will prevent Word & Excel from opening after a crash when attempting to use the convert to PDF add on. I've seen this on several different PCs, Win 7 & Win 10, Office 2010 and Office 2016. You have to remove the add on from all Office apps. This has happened since 9.4, and is still a bug in 9.5. It should be easy for FoxIt to replicate. Hopefully, they'll fix it soon.

i did it the first time, but now i'm using 9.3 (can be found here: http://cdn09.foxitsoftware.com/product/reader/desktop/win/9.3/FoxitReader93_L10N_Setup_Prom.exe) until next update (that fix the problem) because is easier to me use the add-in that use the printer service

first time i used foxit was in 2016. and since that, i never ever used again adobe acrobat. foxit is better <3

[GRA Joe]

i did it the first time, but now i'm using 9.3 (can be found here: http://cdn09.foxitsoftware.com/product/reader/desktop/win/9.3/FoxitReader93_L10N_Setup_Prom.exe) until next update (that fix the problem) because is easier to me use the add-in that use the printer service

first time i used foxit was in 2016. and since that, i never ever used again adobe acrobat. foxit is better <3

I uninstalled 9.5, and installed 9.3, enabled the add on and it works as expected. Thank you! Hopefully, Foxit will fix this bug soon as I have several clients that were interested, and the the add on bug scared them away.

[richell_huang]

Sorry for the inconvenience. This issue has been reported to our QA and Dev team for further investigation. Once there is any update about it, we will update it here.

[Johan99]

Any pogress on this?
I have the same trouble with the (2016) MS Word add-in when using Foxit Reader V9.5 or V9.6.
With V9.3 the add-in works OK.
Please let me know now if you need more information from my side.
Thank you.

[richell_huang]

Any pogress on this?
I have the same trouble with the (2016) MS Word add-in when using Foxit Reader V9.5 or V9.6.
With V9.3 the add-in works OK.
Please let me know now if you need more information from my side.
Thank you.

Sorry for the trouble. Would you please help to do as the following to create log for the creator and send us so we can further testing? Thank you.
1. HKEY_CURRENT_USER\Software\Foxit Software\Foxit PDF Creator, [DWORD]EnableLog=1
2. After turn on Log, try to reproduce the problem and then feed back the following directory log files:
C:\Users_CurrentUser_\AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log
C:\Users_CurrentUser_\AppData\Local\Temp\FoxPrint
Compress these files and send us.

[Johan99]

Hi Richell,
Thanks for your mesage.
This is my situation:
⦁ Had Foxit Reader V9.3 installed. Works OK with the MS Word Foxit Reader PDF add-in.
⦁ Closed MS Word (2016) and installed FoxitReader96_L10N_Setup_Prom.exe (Dutch). Clicked Yes to delete the previous (V9.3) installation first.
⦁ Installed V9.6 with the Word plug-in enabled.

⦁ With V9.6, after trying to create a pdf via the MS Word add-in, MS Word closes itself.
It turns out that a pdf is created (usually this pdf is opened automatically), but when re-opening MS Word I got a message that "there is a problem with the wordaddin_rdwordaddinrd, would you like to switch it off now?"

So after all, the Word plug-in is not working unfortunately.
Please find enclosed the log files you asked for.
Hope you can find the cause of this problem.

Thank you for your help, Foxit Reader V9.6 logs.zip

Johan.

[franco]

sorry for the late response.

i'm a little busy but i will try to test it soon as posible.

meanwhile i'm downloading the installer to save it on a flashdrive

[richell_huang]

Hi Richell,
Thanks for your mesage.
This is my situation:
⦁ Had Foxit Reader V9.3 installed. Works OK with the MS Word Foxit Reader PDF add-in.
⦁ Closed MS Word (2016) and installed FoxitReader96_L10N_Setup_Prom.exe (Dutch). Clicked Yes to delete the previous (V9.3) installation first.
⦁ Installed V9.6 with the Word plug-in enabled.

⦁ With V9.6, after trying to create a pdf via the MS Word add-in, MS Word closes itself.
It turns out that a pdf is created (usually this pdf is opened automatically), but when re-opening MS Word I got a message that "there is a problem with the wordaddin_rdwordaddinrd, would you like to switch it off now?"

So after all, the Word plug-in is not working unfortunately.
Please find enclosed the log files you asked for.
Hope you can find the cause of this problem.

Thank you for your help, [ATTACH]n172826[/ATTACH]

Johan.

Thank you for the info and sorry for the delay in reply. The log has been uploaded to our team for further investigation, Any update, I will keep you informed.