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wrong filename of mail attachment + no option to rotate the outlook preview

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  • Bug wrong filename of mail attachment + no option to rotate the outlook preview

    Foxit Enterprise
    Windows 7 SP1 Enterprise German
    IE 9 or Firefox
    Outlook 2010 SP1 German

    When we use the email button in the web plugin a wrong filename is used for the outlook attachment.
    The weblink of the pdf looks like ....pdf?xxxxx. The attachment in the email looks like ....pdf xxxxx.

    Don't know if it happens with all websites but unfortunately with a very important one. (Deutsche Bahn Tickets)

    With the update we are not able to rotate the preview in outlook anymore, the buttons are missing.
    Because we receive our electronic faxes as pdf attachments, it's an important function for us.

  • #2
    Hi AdminMEG,

    1) May we get a screenshot of the mentioned attachment name problem so I could know it intuitively? If it is inconvnient to post it here, please write to [email protected].
    2) You're right. The 'Rotate' feature is important when previewing documents. I've forwarded this request as suggestion for Reader PM team's processing.

    Thank you,


    • #3
      I uploaded the important part of the screenshot
      Click image for larger version

Name:	outlook-pdf-attachment.png
Views:	1
Size:	6.1 KB
ID:	6942
      Last edited by AdminMEG; 03-16-2012, 07:26 AM.


      • #4

        Thanks for your screenshot ,it seems to chaos name,but works perfectly on our side.could you please provide us a link you have issue,so that we can better replicate this issue.



        • #5
          That's difficult because we use the online ticket funtion for companies on the Website of the Deutsche Bahn.
          To access the specific link you would need our company login which i can't provide.
          Here's an example for the pdf ticket:


          • #6
            @AdminMEG , about the wrong file name, do you mean the file name was changed to something like the location path of the file?


            • #7
              No in the extension of the pdf email attachment the file name is not cut off after .pdf but part of the pdf weblink (shopId=9683b&lang=de&country=DEU) is written to the filename in the email and therefore is not recognized as pdf attachment anymore.


              • #8
                We are having the same problem, you can recreate the issue if you try to email the Foxit Usermanual. But we are using PhantomPDF


                • #9
                  @AdminMEG ,RichardH,

                  Pls send an attachment to us with your outlook email client for our investigating. I have sent you my email address to you via PM.



                  • #10
                    Hey Guys,

                    The internal version of Foxit Reader 7.1 has added the "Rotate" button to the Outlook/Windows Explorer preview panel. That means, the formal release of Foxit Reader 7.1 will support to rotate the page in Outlook/Windows Explorer preview. Foxit Reader 7.1 will be officially released in one week or two. You may give it a try then. Thank you.