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Preferences ane not saved after closing in macos

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  • Lisa_lee
    replied
    pepepopo74 ,Thanks for sending us the gif file to show us the whole process you have done. I have sent it to our QA team already.
    In addition,please help to write to [email protected] (Attn.Lisa) to request for an internal major upgrade version of Foxit Reader for MAC to help us to verify if the settings will be saved or not?

    Leave a comment:


  • streetlamphugger
    replied
    Originally posted by pepepopo74 View Post
    Thanks for the reply. Are you saying that QA can't reproduce this issue even though many users are experiencing it? What version of Foxit Reader are they running and on what MacOS version?

    I've attached a gif. The gif clearly shows that I went to Preferences, File Associations and unselected 'Always perform check ..."

    I then exited the app and when I checked Preferences, File Associations the option is checked again.

    This is happening across other options. Preferences, Accessibility is another one as is Preferences, Documents, Allow multiple instances.
    +1

    Exactly the same here.
    Foxit Reader 3.4.0.1012 on macOS 10.15.4.

    Leave a comment:


  • pepepopo74
    replied
    Thanks for the reply. Are you saying that QA can't reproduce this issue even though many users are experiencing it? What version of Foxit Reader are they running and on what MacOS version?

    I've attached a gif. The gif clearly shows that I went to Preferences, File Associations and unselected 'Always perform check ..."

    I then exited the app and when I checked Preferences, File Associations the option is checked again.

    This is happening across other options. Preferences, Accessibility is another one as is Preferences, Documents, Allow multiple instances.

    Attached Files

    Leave a comment:


  • amanda_liang
    replied
    pepepopo74 Sorry for the trouble. Since QA team cannot reproduce the issue so that we ask user to provide a video to show the whole process, hope you can understand.

    Leave a comment:


  • pepepopo74
    replied
    This is happening to me too. FoxitReader340 (latest from this website) and MacOS 10.15.4.

    I don't understand why a video is needed for this. Aren't there any Mac systems in-house? This should be very easy to reproduce, just install the latest on a Mac and see if settings stick.

    This is preventing me from using this great product. I've uninstalled it until this is fixed. It works great on Windows.

    Leave a comment:


  • Lisa_lee
    replied
    Originally posted by jowey View Post
    My user has admin privileges and Foxit reader was installed with this same user.

    Below is a video of the installation process and the error occuring:

    https://www.transfernow.net/21TtDi042020
    @jowey,I am sorry that the video you sent on the page was already expired,so I can not download it.Would you please help to send it to us again?

    Leave a comment:


  • streetlamphugger
    replied
    Another user here experiencing the same issue.

    Uninstalled and .../Foxit Software folder deleted. Reinstalled again under the same user with the same result: it keeps showing the "Get Started" splash screen.

    Leave a comment:


  • jowey
    replied
    I gave admin privilegies during the installarion process and I am using the same user.

    Leave a comment:


  • jowey
    replied
    My user has admin privileges and Foxit reader was installed with this same user.

    Below is a video of the installation process and the error occuring:

    https://www.transfernow.net/21TtDi042020

    Leave a comment:


  • Lisa_lee
    replied
    mattagc jowey ,For this issue "All settings includes the settings in Preferences ane not saved after closing in macos" you reported, firstly our QA team still need your help to give us the permission of your existing login account(administrator or normal user account) on your MAC system . Did you install Foxit Reader when you acessed your computer with your existing login account?
    If you already installed Foxit under admin account,please help to uninstall Foxit application from your computer and delete this 【Foxit Software】folder which is under the following location:
    【/Users/[current username]/Library/Application Support/】
    Then try to reinstall Foxit application again to see if it helps? If the issue still persists in the new installation,please help to use the licecap tool to generate an animated gif that shows your whole process:
    https://download.cnet.com/LICEcap/30...-75984664.html

    Look forward to your reply.

    Leave a comment:


  • Lisa_lee
    replied
    mattagc jowey ,Regarding the issue you mentioned in this thread,our QA team still need your help to give us the permission of your existing login account(administrator or normal user account) on your MAC system . Did you install Foxit Reader when you acessed your computer with your existing login account?
    Look forward to your reply.

    Leave a comment:


  • lyndi_wu
    replied
    mattagc

    Sorry for the trouble.Your case has been added to the case(MACLNX-7116), any updates, I will keep you posted.

    Leave a comment:


  • mattagc
    replied
    I just wanted to state that I am experiencing the same issue, with the same macOS and Foxit Reader software versions.

    The software keeps and follows the preferences when I open new documents while it is still open, but as soon as I CMD+Q to close it, as jowey mentioned, it redisplays the first splash screen, and the preferences are forgotten.

    Thanks.

    Leave a comment:


  • Lisa_lee
    replied
    jowey ,Thanks for your quick response.This situation you mentioned has been submitted to our internal bug tracking system for our QA and Dev team to do further investigation with report ID#MACLNX-7116,we will keep you informed for any progress about this issue.

    Leave a comment:


  • jowey
    replied
    Hi,
    I am using MacOS Catalina 10.15.2
    Foxit Reader 3.4.0.1012

    Leave a comment:

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