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  • Foxit for MacOS

    Hi FoxIt

    I am a big user of your Foxit reader software. But I have noticed some small things when I moved from the windows version to the mac version.
    1. First and most importantly. When you make a note on Mac, it is not possible to select all and copy the text written in the note. This is very frustrating when you want to write something in notes and then copy that to a separate document later.
    2. Foxit reader on Mac does not save your preferences when you close the program. Next time you open Foxit Reader then the preferences will have reset and it will show the guide as if you just opened the program for the first time.
    I hope that you can make these small improvements quickly, as it would increase the user-experience on mac a lot :-)

    Best regards

  • #2
    FoxItMac,We apologize for any difficulty using Foxit Software. For the issue "Foxit reader on Mac does not save your preferences when you close the program." that you mentioned in the second point,it has been submitted to our internal bug tracking system for our QA team to do further investigation with report ID#MACLNX-7116.We will keep you informed for any updates about this issue or you may also write back to [email protected] with this report ID#MACLNX-7116 to track its processing status in the future.
    Regarding the issue that you referred in the first point,we need to know that how you usually copied texts within note in Foxit Reader for windows and how it doesn't work in Foxit Reader for MAC on your part in more details with some illustrated screeenshots. We also need to know your specific MAC operating system information and the version number of Foxit Reader for MAC you are using. Look forward to your reply.

    Comment


    • #3
      Thank you for the fast answer. It is much appreciated.

      Mac operating system: MacOS Catalina version 10.15.2
      Foxit reader version: 3.4.0.1012

      I simply make a note as in the screenshot below.
      Click image for larger version

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      Then I select the text and try to copy it with Cmd+C. That does not work. I cannot paste that text with Cmd+V afterwards.

      I hope that makes sense.

      Comment


      • #4
        FoxItMac ,Thanks for your response.I have also submitted the issue "It is not possible to select all and copy the text written in the note" to our internal bug tracking system with report ID#MACLNX-7172.We will keep you informed for any progress about this issue.

        Comment


        • #5
          FoxItMac ,For the issue "It is not possible to select all and copy the text written in the note" ,our Dev team have already work out the the issue,the fix will be applied in our next release version of Foxit Reader for MAC.
          Regarding another issue "Foxit reader on Mac does not save your preferences when you close the program. Next time you open Foxit Reader then the preferences will have reset and it will show the guide as if you just opened the program for the first time",our QA team still need your help to give us the permission of your existing login account(administrator or normal user account) on your MAC system . Did you install Foxit Reader when you acessed your computer with your existing login account?
          Look forward to your reply.

          Comment


          • #6
            Yes I just installed FoxIt Reader from my usual account that is an admin account. Does that answer your question or did you need more information?

            Comment


            • #7
              Originally posted by FoxItMac View Post
              Yes I just installed FoxIt Reader from my usual account that is an admin account. Does that answer your question or did you need more information?
              FoxItMac Thanks for your response.I have passed the information yuo sent on to QA team already,they will further work on it and I will keep you informed once there is any new progress.

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