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LINKS: How to workaround Link tool freeze-ups and create links

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  • Resolved LINKS: How to workaround Link tool freeze-ups and create links

    I discovered the reason why my Reader window completely froze up whenever I tried to create a link. When the Link button is pressed a "Create Link" dialogue appears. It can be dragged anywhere including a different monitor. Its final coordinates are stored in the registry so that it will appear in the same place as the last time. In my case, the location somehow got set to coordinates "1742,408" pixels, well outside the width of my 1600px monitor.

    To solve the problem, run regedit, go to "[HKEY_CURRENT_USER\Software\Foxit Software\Foxit Reader x.x\Annotation\Link]" and change "Position" to "0,0". The double quotes are required and a comma must separate the width-height coordinates.

    This bug has been reported under [FOXIT #374326]
    Last edited by turnec2; 02-16-2020, 03:27 AM.

  • #2
    turnec2 ,Thanks for your post.Firstly,please help to install our latest version 9.7.1 of Foxit Reader by downloading it from the link below:
    http://cdn01.foxitsoftware.com/produ...etup_Clean.exe
    If the problem you mentioned still could be replicated in V9.7.1,please help to send us the following information:
    1: Do you run 32-bit or 64-bit of windows10? And please check the windows 10 build information for us .
    To check windows 10 build,please right-click the start menu and choose Run.In the Run window, type winver and press OK,then the window that opens will display the Windows 10 build that is installed.
    2: Did this issue happen to all PDF files when you tried to add a link within it or just some particular PDF files? Please send us one PDF file sample.
    3:Please help to use the licecap tool to generate an animated gif that shows your whole process:
    http://sync-us.foxitsoftware.com/iss/Tools/LICEcap.zip
    (Unzip it, then double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)

    Look forward to your reply.

    Comment


    • #3
      Hi Lisa_Lee. As can be seen above, I found the cause of the problem and have provided the best way to workaround this bug. In order to fix it, your engineers need to check the boundaries of the monitor and set the "Create Link" dialogue's coordinates accordingly.

      Comment


      • #4
        turnec2

        Thank you for your feedback and workaround, I think it is a bug of our program, I will submit the issue to our Dev team for further troubleshooting, before that, I have some questions on reproducing the issue, since I cannot reproduce the issue after carefully test,would you please help?

        1.Do you have many monitors?
        2.Do you mean that if you move the location of "Create Link" dialogue to coordinates "1742,408" pixels, outside the width of your 1600px monitor while creating the first link, Foxit Reader will freeze up while creating the next link?

        If you could help make a video that shows how to reproduce the problem for our referencing, it would be wonderful.
        You may use the LiceCap tool to generate an animated gif
        Here's the download link:
        http://sync-cn.foxitsoftware.com/iss/Tools/LICEcap.zip

        Thank you in advance.

        Comment


        • #5
          I had this problem as well, hopefully someone will benefit from reading this. It was with Foxit Phantom 8.x but the fix is basically the same. Problem came up when using the product with virtual desktops. Users would sign in at work with say 2 monitors, and then go home at their home computer and sign in to their virtual desktop with a different monitor configuration. So the link dialog box would get created off the screen in some situations. We created a reg file they can click on to fix that one x,y positional reg entry.

          Comment


          • #6
            turnec2 Moltran5k ,We apologize for the trouble. This situation you mentioned have been submitted to our internal bug tracking system with report ID#QCPHANTOM-26329.We will keep you informed once it is fixed.

            Comment


            • #7
              turnec2
              Moltran5k ,I am writing to inform you that the issue "multiple monitors:Foxit Reader window completely froze up whenever I tried to create a link (report ID#QCPHANTOM-28288)" you reported in this thread has eventually been addressed in our latest version 11.1 of Foxit PDF Reader. Please help to update/upgrade your Foxit PDF Reader to latest version by download the new installer from our official download center and give it a try.
              If there is still any problem,please don't hesitate to let us know.

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