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Foxit Reader freezing while selecting "text comment" and "typewriter" tools

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  • Foxit Reader freezing while selecting "text comment" and "typewriter" tools

    I use a lot of those comment tools on foxit, like highlight, typewriter, and so on. My Foxit Reader version is 10.0.0.35798

    After installing some windows 10 updates (KB4565627 and KB4552925 - this last one was .NET Framework 3.5 and 4.8), I can still use the highlight tool, but when i select "text comment" and "typewriter", the program freezes and appears a windows option to select waiting or closing the program. If i choose wait, it´ll never end. The only solution is ending the program on a force way.

    Does anybody has a solution? Is it linked to those windows updates?

    Best regards.

  • #2
    ivan.pinna Sorry for the inconvenience. Could you please kindly perform a fresh re-installation as following and try again?
    1) Please make sure you've closed all Foxit reader related programs (IE, Firefox...) then go to "Control Panel"->"Add/Remove Programs" to uninstall Foxit reader;
    Go to "Start"->"Run"-> input regedit -> find "HKEY_LOCAL_MACHINE\SOFTWARE\Foxit Software\ Foxit reader 10.0" and "HKEY_CURRENT_USER\Software\Foxit Software\ Foxit reader 10.0" to delete the whole folder of Foxit reader 10.0;
    2) Install the latest version 10.0 of Foxit reader. Please download the installer from the link below:
    http://cdn09.foxitsoftware.com/produ...etup_Clean.exe
    Finally, please give the new installation a try and let us know the result. Thanks

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    • #3
      I did a clean uninstall, deleting almost everything on windows registry, including the value you suggested. Also, i deleted any files on windows explorer, on program files, users, etc. After restarting my computer, i downloaded the foxit again, as you suggested, but i made the portuguese version installation, because it is my native language. When i first selected those tools, it still froze a while, but in the end worked. When working for the first time on the program, after this laggy period, selecting those tools again doesn´t seem a problem, cause there no more laggy situation. But, after closing the program and starting again still freezes a while when selecting those tools for the first time again (typewriter or text comment).

      I made a video to explain better: https://youtu.be/ILXEpNpJjEw

      Comment


      • #4
        ivan.pinna ,We apologize for the trouble.We have already submitted the issue "Foxit Reader freezing while selecting "text comment" and "typewriter" tools after installing some windows 10 updates (KB4565627 and KB4552925 - this last one was .NET Framework 3.5 and 4.8)" to our internal bug tracking system for our QA team to do further analysis with report ID#QCPHANTOM-25706. Any updates about this issue,we will keep you informed.

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