Announcement

Collapse
No announcement yet.

"Windows cannot find..." error message when I start Foxit PDF Reader (v11.0.0.49893)

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    Alberto A. ,Recently we has received users’ reports about the security warning from Windows Defender when downloading the Foxit PDF Reader from from Foxit website.
    To avoid the warning,we have implemented a new build for V11. Would you please help to download the downloader of newly complied Foxit Reader from the link below and install it to see if will help?

    https://cdn01.foxitsoftware.com/pub/...er11_Setup.exe
    If the issue still persists,please help to report the secrutiy vulnerabilities to Foxit security team directly,Foxit has a dedicated security response team to monitor and respond to critical security issues.Click here to know how to submit security vulnerabilities to Foxit.

    Comment


    • #17

      https://kb.foxitsoftware.com/hc/en-us/articles/360040660551-How-to-check-the-MD5-value-of-the-setup-file-on-windows
      Originally posted by rgbbuilding View Post
      I have tried installing the new MSI linked above on our terminal server, and can see the FoxitPDFReaderUpdater.exe is in appdata for the admin user that installed the software but non-admin users are still getting the error and the .exe is not present in their appdata.
      rgbbuilding The initial problem reported by other users in this thread was that when users opened the Foxit PDF Reader V11, the error message would pop up instantly as shown in the image below:
      Click image for larger version

Name:	ERROR.png
Views:	208
Size:	4.1 KB
ID:	183252
      Did you still get the same error message above when you launch Foxit Reader V11 under a non-admin account after having reinstalled the newly compiled package?
      If yes, please take a screenshot of the error message you receive for us. To make a screenshot, please press "PrScrn SysRq" on the keyboard, then paste it into Word/Paint and save. And give us the installer package name of the Foxit PDF Reader you installed and its MD5 value. Please refer to this article to know how to check the MD5 value of setup package.
      If the problem you mention is not the same problem that other customers have reported in this post,please help to rephrase it in more details with some illustrated
      screenshots ,so that we will know it better and further advise.

      Look forward to your reply.

      Comment


      • #18
        Has there been a fix for this? The MSI link provided here still seems to install Version: 11.0.0.49893 which is still having the issue with the missing AutoUpdater file. Is there a link to a newer version with this issue fixed?

        Comment


        • #19
          Originally posted by Lisa_lee View Post
          https://kb.foxitsoftware.com/hc/en-us/articles/360040660551-How-to-check-the-MD5-value-of-the-setup-file-on-windows

          rgbbuilding The initial problem reported by other users in this thread was that when users opened the Foxit PDF Reader V11, the error message would pop up instantly as shown in the image below:
          Click image for larger version  Name:	ERROR.png Views:	175 Size:	4.1 KB ID:	183252
          Did you still get the same error message above when you launch Foxit Reader V11 under a non-admin account after having reinstalled the newly compiled package?
          If yes, please take a screenshot of the error message you receive for us. To make a screenshot, please press "PrScrn SysRq" on the keyboard, then paste it into Word/Paint and save. And give us the installer package name of the Foxit PDF Reader you installed and its MD5 value. Please refer to this article to know how to check the MD5 value of setup package.
          If the problem you mention is not the same problem that other customers have reported in this post,please help to rephrase it in more details with some illustrated
          screenshots ,so that we will know it better and further advise.

          Look forward to your reply.
          Apologies for the delay, did not have notifications enabled for this thread.

          Q1. Yes it is the same error message when launched under a non-admin account
          Click image for larger version  Name:	Capture.JPG Views:	2 Size:	23.3 KB ID:	183598
          File: C:\Tasks\FoxitReader110_L10N_Setup.exe
          Size: 307278536 bytes
          File Version: 11.0.0.49893
          Modified: 04 June 2021, 08:31:20
          MD5: 976EF3F785A125525E672CDFAA5EED91
          SHA1: 020523D444B0F767A0D6DA8F760B9C01D85CC730
          CRC32: 95D306A4

          and tried

          File: C:\Tasks\FoxitPDFReader110_enu_Setup.msi
          Size: 243376128 bytes
          Modified: 15 June 2021, 11:53:57
          MD5: 93FFD6DFB57DA1E0D4D56D6BDA9A032D
          SHA1: 457D30EB7C291CA7DB1C0AE1D2082F55642BB159
          CRC32: 93EDCF4B



          Last edited by rgbbuilding; 06-21-2021, 10:10 AM.

          Comment


          • #20
            Originally posted by Brendan440 View Post
            Has there been a fix for this? The MSI link provided here still seems to install Version: 11.0.0.49893 which is still having the issue with the missing AutoUpdater file. Is there a link to a newer version with this issue fixed?
            Brendan440 ,Please click here to download the latest package of Foxit Reader V11. Would you please help to do the following to reinstall your Foxit Reader to see if it helps?
            1) Please make sure you've closed all Foxit PDF Reader related programs (IE, Firefox...) then go to "Control Panel"->"Add/Remove Programs" to uninstall Foxit PDF Reader;
            Go to "Start"->"Run"-> input regedit -> find "HKEY_LOCAL_MACHINE\SOFTWARE\Foxit Software\Foxit PDF Reader 11.0" and "HKEY_CURRENT_USER\Software\Foxit Software\Foxit PDF Reader 11.0" to delete the whole folder of Foxit PDF Reader 11.0;
            2)Download the new package of Foxit Reader from the link that I mentioned above and install it.
            Any result,please let us know.

            Comment


            • #21
              Originally posted by rgbbuilding View Post

              Apologies for the delay, did not have notifications enabled for this thread.

              Q1. Yes it is the same error message when launched under a non-admin account
              Click image for larger version Name:	Capture.JPG Views:	2 Size:	23.3 KB ID:	183598
              File: C:\Tasks\FoxitReader110_L10N_Setup.exe
              Size: 307278536 bytes
              File Version: 11.0.0.49893
              Modified: 04 June 2021, 08:31:20
              MD5: 976EF3F785A125525E672CDFAA5EED91
              SHA1: 020523D444B0F767A0D6DA8F760B9C01D85CC730
              CRC32: 95D306A4

              and tried

              File: C:\Tasks\FoxitPDFReader110_enu_Setup.msi
              Size: 243376128 bytes
              Modified: 15 June 2021, 11:53:57
              MD5: 93FFD6DFB57DA1E0D4D56D6BDA9A032D
              SHA1: 457D30EB7C291CA7DB1C0AE1D2082F55642BB159
              CRC32: 93EDCF4B


              rgbbuilding Would you please help to do the following to reinstall your Foxit Reader to see if it helps?
              1) Please make sure you've closed all Foxit PDF Reader related programs (IE, Firefox...) then go to "Control Panel"->"Add/Remove Programs" to uninstall Foxit PDF Reader;
              Go to "Start"->"Run"-> input regedit -> find "HKEY_LOCAL_MACHINE\SOFTWARE\Foxit Software\Foxit PDF Reader 11.0" and "HKEY_CURRENT_USER\Software\Foxit Software\Foxit PDF Reader 11.0" to delete the whole folder of Foxit PDF Reader 11.0;
              2)Please click here to download the latest package of Foxit Reader V11 and install it.

              Any result,please let us know.

              Comment

              Working...
              X