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"Windows cannot find..." error message when I start Foxit PDF Reader (v11.0.0.49893)

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  • matt.reed@megazorks.com
    replied
    I'm seeing this too. I think some path setting is wrong. When I manually updated the software I also got "Can't find plugins ...". And when I go to the About to click on "Update" the button is grayed out. If I go to register the registration button is grayed out. And what started this whole thing, when I select a object to view from the document list Foxit locks up.

    I think all of these are related. It's not able to find certain files it needs. The update program (FoxitPDFReaderUpdateService) is present in the Foxit directory, but for some reason it's not finding it.

    I've checked out the environment paths and there are no environment variables that point to the foxit directory. Foxit is also not in the path, and that may be the issue. I'll try adding it now and see if that fixes the problem.

    Leave a comment:


  • CraigS26
    replied
    Originally posted by [email protected].com View Post
    I am seeing this issue as well. When following your suggestion Amanda, I do not see the "Check for updates" link or button.
    +1 Same
    Last edited by CraigS26; 05-28-2021, 02:43 PM.

    Leave a comment:


  • darin@rehnonline.com
    replied
    I am seeing this issue as well. When following your suggestion Amanda, I do not see the "Check for updates" link or button.

    Leave a comment:


  • amanda_liang
    replied
    Simon C Can you please go to HELP menu, select "About Foxit PDF Reader" and click "Check for updates" to see result? then the message should be gone.

    Leave a comment:


  • amanda_liang
    replied
    Simon C Sorry for the inconvenience. The issue was reported to our team for checking by ID#QCPHANTOM-27607, any update will inform you. thanks.

    Leave a comment:


  • "Windows cannot find..." error message when I start Foxit PDF Reader (v11.0.0.49893)

    This morning I was nagged by Foxit PDF Reader to update my software to a more recent version. This I did. I'm not sure exactly which version I was using before but it was installed only a week or so ago. The new version is 11.0.0.49893.

    Now, whenever I run Foxit PDF Reader I get an error message "Windows cannot find..." and it reports a file missing in subfolders beneath my AppData\Roaming folder, namely Foxit Software\Foxit PDF Reader\FoxitPDFReaderUpdater.exe. There is a file with that name in the folder tree, but it's in Foxit Software\Addon\Foxit PDF Reader\FoxitPDFReaderUpdater.exe.

    I don't know whether that file is the thing it's looking for, or whether that's an older version which the update was supposed to replace, so I'm loath to just move it.

    Any suggestions?
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