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  • Windows Defender Threat

    I just tried to install version 11 and got this error: PUA:Win32/Presenoker from Windows Defender. I've been using Foxit Reader for many years and this is the first time it has happened. Please advise.

  • #2
    Hi Chris,

    May I have the version number of your operating system and a screenshot to show the whole error message?


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    • #3
      Same here.
      OS: Microsoft Windows Version 21H1 (OS Build 19043.1023).
      Screenshot:
      Click image for larger version

Name:	fir11.png
Views:	1722
Size:	20.9 KB
ID:	182974

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      • #4
        Chris Wilson @jvs
        Those are not as dangerous as malware, they just exhibit the behavior you might not want, e.g., advertisements, installing third-party software you didn't agree to, having questionable privacy policies.
        So you can lower down your Windows Defender level and click the Actions button to continue to install Foxit program.

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        • #5
          Chris Wilson Or you can fix your software to not be detected as a threat and avoid losing customers.

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          • #6
            jvs
            Chris Wilson

            I have forwarded the issue to our security team for further investigation, any updates, we will keep you posted.

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            • #7
              Hmmm weird, I just got the same thing from Windows defender, is this a false positive or something we should be concerned about?

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              • #8
                Originally posted by retsam1721 View Post
                Hmmm weird, I just got the same thing from Windows defender, is this a false positive or something we should be concerned about?
                Thank you for reporting it. May I know the detailed version number you installed with and could you please make a screenshot of the detailed warning message so I can forwarded it to our team for further checking and better advise? Thank you.

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                • #9
                  I did another scan of my laptop that I installed at the same time and it came up on that machine also with the same warning...

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                  • #10
                    retsam1721

                    Sorry for the trouble. Where did you download Foxit PDF Reader from? May I have the download link you get?
                    Would you please try the below installation file? Deleting the previous installation file is needed.
                    https://cdn01.foxitsoftware.com/prod...Setup_Prom.exe

                    Thanks,

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