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  • Windows Defender blocks Foxit Reader

    Hi, I have downloaded Foxit Reader - file FoxitReader11_Setup_Prom_IS - but Windows Defender is blocking it considering it a PUS. I checked the file online with Virustotal and 3 software flagged it as PUS. Are these false positive?

    Many thanks!
    Alberto

  • #2
    Alberto A. Can you please click below link to install the clean one: http://cdn01.foxitsoftware.com/produ...etup_Clean.exe
    If issue persist, please submit a ticket to us then we can forward the issue to Security team for checking, thanks
    https://www.foxit.com/support/ticket.html

    Comment


    • #3
      Hi Amanda,

      Many thanks for your prompt reply.

      To recap the situation:

      FoxitReader11_Setup_Prom_IS is flagged as PUS by Windows Defender and by three vendors on Virus Total
      FoxitReader110_L10N_Setup is flagged as PUS by Windows Defender but is CLEAN on Virus Total
      FoxitReader110_enu_Setup_Clean is flagged as PUS by Windows Defender but is CLEAN on Virus Total

      I am going to install the clean file that you have linked and thank you for your support.

      Please, reach to Microsoft so that they can update the signatures or whatever in order to avoid this issue

      Regards,
      Alberto

      Comment


      • #4
        Alberto A. Please submit a ticket to us with all detailed info. Then the Security Team will handle it. thanks.

        Comment


        • #5
          Hi Amanda,

          Sorry for late reply but I did not receive any notification in my email box that you replied
          How do I open this ticket, please?
          Thanks,
          Alberto

          Comment


          • #6
            Originally posted by Alberto A. View Post
            Hi Amanda,

            Sorry for late reply but I did not receive any notification in my email box that you replied
            How do I open this ticket, please?
            Thanks,
            Alberto
            Hi Alberto,

            You could go to the page https://www.foxit.com/support/ticket.html to submit a ticket.

            Comment


            • #7
              Link abouve Getting virus waringLink above posted with clean EXE is not working either.. - - the install files gets deleted BTW if you start the action. Has no one fixed this Yet?

              Comment


              • #8
                abeauvillier251 ,Recently we has received users’ report about the security warning from Windows Defender when downloading the Foxit PDF Reader from from Foxit website.
                To avoid the warning,we have implemented a new build for V11. Would you please help to download the downloader of newly complied Foxit Reader from the link below and install it to see if will help?
                https://cdn01.foxitsoftware.com/pub/...er11_Setup.exe
                If the issue still persists,please help to report the secrutiy
                vulnerabilities to Foxit security team directly,Foxit has a dedicated security response team to monitor and respond to critical security issues.Click here to know how to submit security vulnerabilities to Foxit.

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