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Foxit Reader 11.0.0.49893 - Print select paper source

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  • Bug Foxit Reader 11.0.0.49893 - Print select paper source

    Hi,

    I don't know if it's already a known issue but I have trouble with the "Choose paper source based on PDF page" which change the paper size when enabled (and therefore creating an invalid paper format for the printer).
    See print screens.

    Thanks.
    Sylvain

  • #2
    bsylvain Can you please provide the sample file for testing? If it's confidential, please send it to us via ticket, thanks.
    https://www.foxit.com/support/ticket.html

    Comment


    • #3
      Originally posted by amanda_liang View Post
      bsylvain Can you please provide the sample file for testing? If it's confidential, please send it to us via ticket, thanks.
      https://www.foxit.com/support/ticket.html
      I'm not allow to upload files.

      I could replicate by generating a simple PDF with a PDF printer.

      Comment


      • #4
        bsylvain
        Please upload your file here and we will back to you after testing!

        Comment


        • #5
          Originally posted by Roy_Chen View Post
          bsylvain
          Please upload your file here and we will back to you after testing!
          Here : https://www.filemail.com/d/rnhqzlgckwzhlav

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          • #6
            bsylvain
            After discussing with our engineering team, found that it's a known issue and our team is planning to release a new patch with this bug fixed in v11.1, the serial number of this bug is QCPHANTOM-27900, I will forward an update the moment I have it.

            Comment


            • #7
              Originally posted by Roy_Chen View Post
              bsylvain
              After discussing with our engineering team, found that it's a known issue and our team is planning to release a new patch with this bug fixed in v11.1, the serial number of this bug is QCPHANTOM-27900, I will forward an update the moment I have it.
              Thank you. Looking forward to your follow up.

              Sylvain

              Comment


              • #8
                This problem stil exists in version 11.1.0.52543, I installed this version today in hope we could use the reader again to print out documents (most of our documents have A4/A3 combined).

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                • #9
                  Jwood Can you please provide detailed information to us for checking? please click here to submit a ticket and enclose all information, such as screenshot picture, steps, etc.

                  Comment


                  • #10
                    I have fixed the issue by changing the papersize of the ourput from our CAD system Vertex BD, pages are now 0.1 cm smaller than pageformat, now this works fine in printer output
                    Attached Files

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                    • #11
                      Jwood Perfect´╝üYou are brillaint! Thank you for your sharing!

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