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Crash on Windows 10 when browsing file system

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  • crash Crash on Windows 10 when browsing file system


    latest version crashes on clicking Computer -> Browse when opening or saving a file.

    Reinstall does not help.
    Deleting all foxit folders from Roaming, Local and LocalNow does not help.\

    Crashreport can't be send, because foxit crash reporter fails on zipping the log files.

    Previous version worked fine, but was quite old (still the old UI), don't know the exact version anymore. Issue started to happen after updating to latest version.

    Crashlog attached, dump was zipped because forum does not allow .dmp files.
    Attached Files

  • #2
    Thank you for reporting it. Unfortunately, we are unable to reproduce it. To better debug it, would you mind answering below questions? Thank you.
    1. Does it happen every time when you click on File->Open->Computer->Browse?
    2. Is your pc win 10 64-bit?
    3. Does your pc have enough memory?
    4. We really need the .dmp file for further investigation, would you mind creating a ticket from and upload it? Thank you.