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Foxit Version Write to location 00000000 caused an access violation.

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  • crash Foxit Version Write to location 00000000 caused an access violation.

    Since the new Version of Foxit PDF Reader installed, we got a lot of Crashlogs when opening a PDF in Edge Chromium
    Version 94.0.992.31 (Offizielles Build) (64-Bit) the PDF showed in the Browser but at each new opening of a PDF in Browser we got following Crashlog;

    The full Crashlog is attached.

    =========== [Start of CRASHLOG.TXT] =========
    CRASHLOG caused an Access Violation (0xc0000005)
    in module FoxitPDFReader.exe at 0023:00000000.

    Error occurred at 9/27/2021 11:39:54.
    C:\Program Files (x86)\Foxit Software\Foxit PDF Reader\FoxitPDFReader.exe, run by user.
    Reader Version :
    Operating system: Windows 10 (10.0.19042).
    8 processor(s), type 586.
    44% memory in use.
    0 MBytes physical memory.
    0 MBytes physical memory free.
    0 MBytes paging file.
    0 MBytes paging file free.
    0 MBytes user address space.
    3777 MBytes user address space free.
    Write to location 00000000 caused an access violation.

    EDI: 0x7fffffff ESI: 0x0ae9d3f0 EAX: 0x0dc3fbb8
    EBX: 0x0ae9d3f0 ECX: 0x0da1af38 EDX: 0x00000013
    EIP: 0x00000000 EBP: 0x074fe840 SegCs: 0x00000023
    EFlags: 0x00210293 ESP: 0x074fe774 SegSs: 0x0000002b

    Attached Files

  • #2
    CH-Support ,We apologize for the trouble. For the Edge Chromium, do you mean the Edge Chromium web browser? As far as I know, our existing PDF browser plugin only supports IE web browser for opening online PDF files in IE web browser. Are you also able to call our Foxit PDF browser plugin to open the online PDF file in Edge Chromium web browser on your part? If yes,for this crash issue,please help to provide with us the following information:
    1:Your OS information ( 10x64bit).
    2: Did this issue happen to all online PDF files or just some specific online PDF files? Please send us one URL link of the online PDF file that you failed to open it in Edge Chromium.
    3:Please send us the newly created crashlog.txt and crash,dmp files which are located on the following folder:
    C:\Users\Lisa\AppData\Local\Foxit PDF Reader

    Look forward to your reply.


    • #3
      Lisa_lee Hi Lisa, we work wiht Win 10 Version 20H2 64Bit, the Files we open in Web are a internal Webapplication, so i can't send you the URL. Attached the newly created crashlog, it seems like Foxit want to write in Registry and has not sufficent rights.


      • #4
        Thanks for your information. But we didn't see the new dmp file, would you please find the .dmp file under C:\Users\User Name\AppData\Local\Foxit PDF Reader again? Appreciate your time.