Foxit reader not showing correct font (but only in my pc)

[lyndi_wu]

ekael

conte.carli

Sorry for the trouble and thank you for your feedback. I have forwarded your feedback to our Dev team for further investigation, they will do further investigation, any updates, we will keep you posted.

[Roy_Chen]

Cyrix386

@ekael

@conte.carli
Is it possible to check below locations to see if you guys installed the Alienleague.TTF? If so, provide us with this font file thanks.
1. Go to folder C:\Users\User Name\AppData\Local\Microsoft\Windows\Fonts, find the Alienleague.TTF.
2. Open the Register Editor, then navigate to Computer\HKEY_USERS\xxxxxxxxxxxxxxxxxxx(long string)\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts, see if Alienleague installed.(check my attachment)

[Cyrix386]

Cyrix386

@ekael

@conte.carli
Is it possible to check below locations to see if you guys installed the Alienleague.TTF? If so, provide us with this font file thanks.
1. Go to folder C:\Users\User Name\AppData\Local\Microsoft\Windows\Fonts, find the Alienleague.TTF.
2. Open the Register Editor, then navigate to Computer\HKEY_USERS\xxxxxxxxxxxxxxxxxxx(long string)\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts, see if Alienleague installed.(check my attachment)

Hello, no "Alienleague.ttf" in my "C:\users\my username\AppData\Local\Microsoft\Windows\Fonts" folder
Neither any reference to Alienleague at the registry path you asked, and no Alienleague in any other path at the registry (did a text search with no results).

[Roy_Chen]

Cyrix386
Ok, that's fine, already collected that font file from other users who experienced the same issue, also I will forward your information to develop team for further investigating.

[conte.carli]

Cyrix386

@ekael

@conte.carli
Is it possible to check below locations to see if you guys installed the Alienleague.TTF? If so, provide us with this font file thanks.
1. Go to folder C:\Users\User Name\AppData\Local\Microsoft\Windows\Fonts, find the Alienleague.TTF.
2. Open the Register Editor, then navigate to Computer\HKEY_USERS\xxxxxxxxxxxxxxxxxxx(long string)\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts, see if Alienleague installed.(check my attachment)

The folder you mentioned and the registry path are both completely empty. There are no fonts installed in this location.

The "Alien League Regular" font is only installed in C:\Windows\Fonts (the font is attached in the zip file). I couldn't find a ttf font for Alien League anywhere else (Program Files, complete user folder, etc.).

[Roy_Chen]

conte.carli
Thanks for your information, already forward it to our develop team, I will forward an update the moment I have it.

[Roy_Chen]

Cyrix386
Are you able to find any Alien League font files under C:\Windows\Fonts?

[Cyrix386]

Cyrix386
Are you able to find any Alien League font files under C:\Windows\Fonts?

Negative. No Alien League font at C:\windows\fonts

That font has never been installed in my pc.

[Roy_Chen]

Cyrix386
Thanks, it's under analyzing by develop team, will inform you of any updates.

[Cyrix386]

Any news about this problem?

[cherry]

Cyrix386

This issue has been fixed internally and the fix is planned to be included in version 12.0. Thank you.

[Cyrix386]

Cyrix386

This issue has been fixed internally and the fix is planned to be included in version 12.0. Thank you.

Is there any chance of having a beta version with the fix before the 12.0 release? Or a patch for the current version...

Because of this problem I had to uninstall Foxit Reader and use Adobe Reader. I don't like Adobe Reader and I would like to return to Foxit Reader as soon as possible.

[Lisa_lee]

Cyrix386 ,I am sorry that there is still no stable internal package available with this issue addressed. It is expected that there would be an internal version available that will fix the problem at the end of next February if everything goes as scheduled. So we recommend that you could choose to write to our Foxit support team at the end of Next February to apply for the internal testing package.To get in touch with our Foxit Support team directly,please submit a ticket from our ticket submission center.

[titule]

When is that release scheduled? End of Feburary is much too late

I have that problem form a long time and now also have to change my default reader and uninstall foxit ...

[cherry]

titule

As Lisa suggested, would you please submit a ticket in our Ticket submission center to ask for a previous version that didn't have this problem as temp workaround? Then when the formal release is available, you could upgrade to version 12.0.

Thank you.