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Foxit Reader freezes regularly in Windows 10

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  • amanda_liang
    replied
    Gnossiennes Sorry for the trouble. Can you please provide detailed info to us for checking? such as detailed OS info, sample PDF file and log files. Then I can report the problem to QA team.
    You can send them to us via ticket center: https://www.foxit.com/support/ticket.html
    Thanks.

    Leave a comment:


  • Foxit Reader freezes regularly in Windows 10

    Hi. My Foxit Reader gets frozen frequently (several times a day) in Win10 (64 bit).

    Some descriptions of the issue:
    1. Cannot close or move the window. Cannot interact with any features. Have to be closed via Windows Task Manager (However, Windows Task Manager has not suggested it "not responding").
    2. No specific correlated moves. It can happen when I open a deck, during my normal reading, or after restoring the minimised window.
    3. Have already checked "disable all features require internet connection" and unchecked start page and ad. The issue remains.
    4. Happens both in Ver. 10.1 and 11.1. Uninstalling and reinstalling doesn't help.

    I have also generated the correspondent glog under the debug mode. Please let me know whether that can help.

    What should I do for the next step? Appreciate your kind help!
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