Digial Signature with certificate from smart card renders error -25316

[Roy_Chen]

smayoo
I totally understand that this feature is very important for you, but so far this feature is still under review by our Product team, believe it will be implemented in the future.

[smayoo]

Hello again!
Are there any news? Should I take a chance and try Foxit for Mac again? Smart card digital signature on a Mac working? Or not yet? Also, background update still needs to be hacked away? Or is it working properly now?

[Lisa_lee]

smayoo ,We apologize for any difficulty using Foxit Software. Regarding the high CUP usage situation that you mentioned, it has already been rectified in our latest released version 11.1.1 of Foxit PDF Reader for Mac which could be downloaded from the link below:
https://cdn01.foxitsoftware.com/pub/...L10N.Setup.pkg

Any further questions or concerns,please contact us again at any time.

[smayoo]

Thank you for your reply. I understand the reality of the situation, but I still feel silly (in a way), since you make pretense as everyrthing should be working fine, and then it turns out that even you (from Foxit support staff) don't have that simple piece of information - that a feature is still not implemented. Oh, well... ?

Anyway, Foxit reader is removed from my Mac. Incidentally, I'm informing you that your background update service is making a mess with CPU time, and you obviously know about that for a while now, but have done nothing about it so far. And not only that. It remains making a mess even after removing the application, so we need to manually search for it through the system area of filesystem and actually hack it into oblivion.

It seems to me that your development team has a long way to go before they produce a proper and well-behaving application for macOS. I'll come back and check the progress in... um... 17 years or so?

[Lisa_lee]

smayooCurrently our Foxit PDF Editor/Reader for MAC still doesn't support to sign signature from smart card yet,that is the reason why you received the error message when you tried to digitally sign using the smart-card.

Regarding this situation,I have submitted the suggestion "Support to sign using the smard-card." as a new feature request to our product management team with suggestion ID#MACLNX-10888,so that it may be considered in future versions.

Any further questions or concerns,please contact us again at any time.

[smayoo]

OK, I did all that now, and uploaded a document signed with the same certificate, using Adobe Reader. Support ticket number is 161075

[richell_huang]

Sorry for the inconvenience. The email registered on forums website can not be recognized directly on our official website, you need to sign up an account with your email from https://www.foxit.com/ (click on 'Log in' button on top right corner to choose 'create an account') before submitting a ticket, thank you.

[smayoo]

My E-mail address is visible in the screen capture video I've posted in my previous post. It is

[email protected]

[cherry]

smayoo

For signing problem with the error "The credential selected for signing is invalid. The error is -25316", I've escalated it to Foxit internal bug tracking system for the QA and Dev team's further investigation. Internal Report ID#: MACLNX-10888.

Regarding the log in problem, could you please provide us your email address for your Foxit account so we could further proceed? Thank you.

[smayoo]

(although I don't understand why would I need to reset my password that actually works to log into the forum) I followed the link and tried to reset the password, and - i can't. The message is "failed to send password reset mail".

Anticipating your next question, ?, no, I'm not illiterate, and yes, I've succesfully passed countless Turing tests (aka captcha questions) before. This one you have has a technical problem. To prove it, I'm uploading a sceeen capture video to show my attempts (m4v file is zipped due to your forum restrictrions).

[Lisa_lee]

smayoo ,For the message "Incorrect account or password" you received,please click here to set a new password for your account firstly prior to submitting a ticket to us.

[smayoo]

And we appreciate if you can submit a ticket from Create ticket to submit one pdf file that signed with Adobe Reader so we can do some further testing, Thank you a lot in advance.

I tried to log into this submit ticket service, but neither my username, nor my E-mail address and password work. It says "Incorrect account or password". ?

[smayoo]

Certifying body is

https://www.certilia.com/

Company AKD from Croatia.

[richell_huang]

We are so sorry for missing your thread. It seems Foxit fails to recognize the certificate you mentioned, would you mind sharing us some web link about the certificate so we could do further checking and investigation? Thank you.
And we appreciate if you can submit a ticket from Create ticket to submit one pdf file that signed with Adobe Reader so we can do some further testing, Thank you a lot in advance.

[smayoo]

Hello? Anybody? Please? ?