crash Foxit Reader not responding

[corey.johnstonCICT]

When I open up Foxit, it is fine. But, when I click file or open any PDF it does not respond. Especially when I print, it happens every time.
I have tried reaching out to support with no prevail. Are there any known solutions to this?

TIA

[Echo Mu]

Are you using the latest version of Foxit PDF Reader? The latest version is 11.2.1.53537
Please download it from Foxit Download center and try again.
If the program still crash, please submit a ticket via https://www.foxit.com/support/ticket.html so that we can collect details about your issue and assign it to concerned team with high priority.

[corey.johnstonCICT]

Are you using the latest version of Foxit PDF Reader? The latest version is 11.2.1.53537
Please download it from Foxit Download center and try again.
If the program still crash, please submit a ticket via https://www.foxit.com/support/ticket.html so that we can collect details about your issue and assign it to concerned team with high priority.

Yes, I have already updated the program and I have already submitted two tickets.
Ticket Number 1: #177671
Ticket Number 2:

[cherry]

corey.johnstonCICT

I've located the ticket you mentioned and it shows that you've marked this ticket solved after you tried the solutions mentioned in this KB article: https://kb.foxitsoftware.com/hc/en-u...I-open-my-PDF-

Thank you for your update.

[corey.johnstonCICT]

corey.johnstonCICT

I've located the ticket you mentioned and it shows that you've marked this ticket solved after you tried the solutions mentioned in this KB article: https://kb.foxitsoftware.com/hc/en-u...I-open-my-PDF-

Thank you for your update.

Okay, I didn't but it's okay. I have submitted a crash ticket now with the crash files.

ticket number: #182468

[celine_lin0720]

corey.johnstonCICT

Thank you for your update. In the ticket I see that you selected a different default printer,and it works. Any further question, please feel free to contact us.
Really sorry for inconvenience we caused.

[Vladimir Fekete]

I encountered something similar in Linux. No matter what the version every time I ran it, after a while it stopped responding and eventually I had to force-quit it. So, I ran it from console and looked at the output and noticed, that whenever this happens, application is trying to start the autoupdate checker. I turned off 'check for updates' in FoxitReader and no hangs since then.

[joe_yang]

I encountered something similar in Linux. No matter what the version every time I ran it, after a while it stopped responding and eventually I had to force-quit it. So, I ran it from console and looked at the output and noticed, that whenever this happens, application is trying to start the autoupdate checker. I turned off 'check for updates' in FoxitReader and no hangs since then.

Dear Vladimir

Thanks for your precious feedback. Regards