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    Windows 10 (64 bit) Foxit Reader 11.2 Telstra bill (problem relates to all invoices. Open invoice with Adobe, Telstra logo displays. Open invoice with Foxit Reader, Telstra logo is missing.

    ADOBE:

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ID:	188663



    FOXIT READER:

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ID:	188664
    Randy




  • #2
    Thank you for reporting it. Would you mind creating a ticket from Create ticket to submit the original pdf file so we can forward to our team for further investigation? Thank you.
    Please input Att:Richell as the subject so I will take care of it when it is received.

    Comment


    • #3
      Hello Richell, thank-you but I would not like to send the original invoice as it contains account information (name, address etc). Is there another way?

      Comment


      • #4
        savage2022wwe

        Without the file, it would be hard for us to further investigate the issue. Do you have Foxit PDF Editor installed on your side? How about using the Redaction/Whiteout feature in Foxit PDF Editor to remove the sensitive info and send to us?
        If you don't have Foxit PDF Editor installed, you may download it from Foxit download center and enter the 14-day free trial:
        https://www.foxit.com/pdf-editor/
        Or how about trying to find a document without sensitive info?

        Comment


        • #5
          Hi Cherry, I downloaded Foxit editor. I have submitted the ticket a few minutes ago. I wrote "Att:Richell Not displaying Telstra logo on the top left hand corner". Have sent TWO files....one from 2021 which does display the Telstra logo and a 2022 invoice which does NOT display the Telstra logo. Hoping you can help.

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          • #6
            savage2022wwe

            Your ticket received and ticket#198311 , assigned already. FYI.

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            • #7
              Hi richell, have you been able to look at my ticket?

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              • #8
                Yes, it has been reported to our developer team for further investigation, any update, I will keep you informed by email, thank you.

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                • #9
                  CharlieGonzalas,We are sorry to hear that you encountered the same issue mentioned in this thread. Please help to firstly update your Foxit PDF Reader to the most current version 12.0.1 to see if it will help? You could always download the latest version of Foxit PDF Reader from our official download center or you maydirectly follow this link to download the existing latest version 12.0.1 of Foxit PDF Reader.
                  If the same issue will still happen in the latest version, please help to provide us with the PDF file in question. If it is not convenient to upload the document on the forum, please help to submit a ticket from our ticket submission center to attach the document for us (in the ticket subject please input Lisa attn there). The file you send will be kept confidential and only be used for internal testing.
                  Look forward to your reply.​


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