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  • richell_huang
    replied
    Yes, it has been reported to our developer team for further investigation, any update, I will keep you informed by email, thank you.

    Leave a comment:


  • savage2022wwe
    replied
    Hi richell, have you been able to look at my ticket?

    Leave a comment:


  • joe_yang
    replied
    savage2022wwe

    Your ticket received and ticket#198311 , assigned already. FYI.

    Leave a comment:


  • savage2022wwe
    replied
    Hi Cherry, I downloaded Foxit editor. I have submitted the ticket a few minutes ago. I wrote "Att:Richell Not displaying Telstra logo on the top left hand corner". Have sent TWO files....one from 2021 which does display the Telstra logo and a 2022 invoice which does NOT display the Telstra logo. Hoping you can help.

    Leave a comment:


  • cherry
    replied
    savage2022wwe

    Without the file, it would be hard for us to further investigate the issue. Do you have Foxit PDF Editor installed on your side? How about using the Redaction/Whiteout feature in Foxit PDF Editor to remove the sensitive info and send to us?
    If you don't have Foxit PDF Editor installed, you may download it from Foxit download center and enter the 14-day free trial:
    https://www.foxit.com/pdf-editor/
    Or how about trying to find a document without sensitive info?

    Leave a comment:


  • savage2022wwe
    replied
    Hello Richell, thank-you but I would not like to send the original invoice as it contains account information (name, address etc). Is there another way?

    Leave a comment:


  • richell_huang
    replied
    Thank you for reporting it. Would you mind creating a ticket from Create ticket to submit the original pdf file so we can forward to our team for further investigation? Thank you.
    Please input Att:Richell as the subject so I will take care of it when it is received.

    Leave a comment:


  • savage2022wwe
    started a topic Not displaying logo

    Not displaying logo

    Windows 10 (64 bit) Foxit Reader 11.2 Telstra bill (problem relates to all invoices. Open invoice with Adobe, Telstra logo displays. Open invoice with Foxit Reader, Telstra logo is missing.

    ADOBE:

    Click image for larger version

Name:	adobe.jpg
Views:	138
Size:	26.8 KB
ID:	188663



    FOXIT READER:

    Click image for larger version

Name:	foxit.jpg
Views:	86
Size:	12.9 KB
ID:	188664
    Randy



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