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  • Lisa_lee
    replied
    CharlieGonzalas,We are sorry to hear that you encountered the same issue mentioned in this thread. Please help to firstly update your Foxit PDF Reader to the most current version 12.0.1 to see if it will help? You could always download the latest version of Foxit PDF Reader from our official download center or you maydirectly follow this link to download the existing latest version 12.0.1 of Foxit PDF Reader.
    If the same issue will still happen in the latest version, please help to provide us with the PDF file in question. If it is not convenient to upload the document on the forum, please help to submit a ticket from our ticket submission center to attach the document for us (in the ticket subject please input Lisa attn there). The file you send will be kept confidential and only be used for internal testing.
    Look forward to your reply.​


    Leave a comment:


  • CharlieGonzalas
    replied
    I think I also have to create a ticket regarding this. I am also facing the same problem and I am tired of it. I will submit a ticket after completing my assignment by taking help from https://www.topessaywriting.org/samples/law here. When I am done with my work after that I will submit ticket.
    Last edited by CharlieGonzalas; 09-20-2022, 03:09 AM.

    Leave a comment:


  • richell_huang
    replied
    Yes, it has been reported to our developer team for further investigation, any update, I will keep you informed by email, thank you.

    Leave a comment:


  • savage2022wwe
    replied
    Hi richell, have you been able to look at my ticket?

    Leave a comment:


  • joe_yang
    replied
    savage2022wwe

    Your ticket received and ticket#198311 , assigned already. FYI.

    Leave a comment:


  • savage2022wwe
    replied
    Hi Cherry, I downloaded Foxit editor. I have submitted the ticket a few minutes ago. I wrote "Att:Richell Not displaying Telstra logo on the top left hand corner". Have sent TWO files....one from 2021 which does display the Telstra logo and a 2022 invoice which does NOT display the Telstra logo. Hoping you can help.

    Leave a comment:


  • cherry
    replied
    savage2022wwe

    Without the file, it would be hard for us to further investigate the issue. Do you have Foxit PDF Editor installed on your side? How about using the Redaction/Whiteout feature in Foxit PDF Editor to remove the sensitive info and send to us?
    If you don't have Foxit PDF Editor installed, you may download it from Foxit download center and enter the 14-day free trial:
    https://www.foxit.com/pdf-editor/
    Or how about trying to find a document without sensitive info?

    Leave a comment:


  • savage2022wwe
    replied
    Hello Richell, thank-you but I would not like to send the original invoice as it contains account information (name, address etc). Is there another way?

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  • richell_huang
    replied
    Thank you for reporting it. Would you mind creating a ticket from Create ticket to submit the original pdf file so we can forward to our team for further investigation? Thank you.
    Please input Att:Richell as the subject so I will take care of it when it is received.

    Leave a comment:


  • savage2022wwe
    started a topic Not displaying logo

    Not displaying logo

    Windows 10 (64 bit) Foxit Reader 11.2 Telstra bill (problem relates to all invoices. Open invoice with Adobe, Telstra logo displays. Open invoice with Foxit Reader, Telstra logo is missing.

    ADOBE:

    Click image for larger version

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    FOXIT READER:

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Views:	101
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ID:	188664
    Randy



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