Foxit PDF Reader crashes when using Pencil with wacom tablet

[User925]

Hello,

I'm using Foxit PDF Reader 12.0.0.12394 on Win 10.

When using a Wacom CTH-480 tablet and pen, scrolling and highlighting works well with the pen but whenever I write something with the Pencil Tool using the Wacom, Foxit PDF Reader immediately crashes.
In Foxit PDF Reader version 11 it worked, and the tablet works in other apps so looks like there is a problem in Foxit PDF Reader 12.
How can I go back to version 11 until it is resolved? I use the Pencil tool a lot.

Please advise

Thanks

[cherry]

User925


Is it possible to provide the following info?
1) Did it occur to any PDF document or a particular one? Please provide the PDF in question for testing purpose;
2) Instructions about how to replicate the issue; Can it be replicated every time you perform the same?
3) The crashlog.txt and crash.dmp files. You may refer to this KB article for how to find the crashlog.txt and crash.dmp file and share with us: https://kb.foxitsoftware.com/hc/en-us/articles/360042966151-How-to-find-Crash-Log-files
4) Your OS info. (E.g. Win 10, 64-bit)

For the download link of Foxit PDF Reader version 11.x, you may access this web page then hit "Sumbit a ticket" to get the download link from Foxit Support team. Thank you.

[wind_wu]

Hello,

I'm using Foxit PDF Reader 12.0.0.12394 on Win 10.

When using a Wacom CTH-480 tablet and pen, scrolling and highlighting works well with the pen but whenever I write something with the Pencil Tool using the Wacom, Foxit PDF Reader immediately crashes.
In Foxit PDF Reader version 11 it worked, and the tablet works in other apps so looks like there is a problem in Foxit PDF Reader 12.
How can I go back to version 11 until it is resolved? I use the Pencil tool a lot.

Please advise

Thanks

11.2.2

https://cdn01.foxitsoftware.com/product/reader/desktop/win/11.2.2/FoxitPDFReader1122_L10N_Setup.msi

[User925]

Hi,

I'm happy to inform you I just installed version 12.0.1.12430 and now the pen is working without problems.
Thanks!

[cherry]

User925

Glad to know that the pen is working now. Thanks for your update.