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Bug and/or dangerous typewriter "feature": resize holding box trims text.

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  • Bug Bug and/or dangerous typewriter "feature": resize holding box trims text.

    Hi First of all, Foxit reader is great!

    But I have seen that the typewriter tool allow to resize the box where text is placed, you even get handlers to do that:
    Click image for larger version

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    And that is all fine, however the issue is that when moving the comment, it happens *sometimes* not that often that the dimensions of the box gets slightly reduced (maybe due to rounding, floating point precision, aligning dimension/position to an internal grid?, or other totally different reason...) the effect is that now not all of the text is shown!!
    Click image for larger version

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    This is very annoying and could be potentially dangerous as to misrepresent information that initially appeared correct but is modified (at least what is visible) when the comment is moved.

    I haven't been able to identify exactly when this happens or how to reproduce this issue....

    I will be looking for a file when this happened, so I can upload it, but if this could be shared with developers maybe they can keep it in sight too.

    Thanks

  • #2
    LuisHoyos,We apologize for any difficulty using Foxit Software. Regarding this issue you mentioned,I have submitted it to our internal bug tracking system for our QA team to do further analysis with report ID#QCPHANTOM-30724. However,we still need your help to provide us with the following information:
    1:Your OS information (E.g.windows 10x64bit).
    2:Go to "Help"tab in Foxit PDF Reader,click on "About Foxit PDF Reader" to check its version number for us.
    3:Please hep to replicate the same issue in Foxit PDF Reader again by doing more tesd and then summarize the specific steps that need to do for replicating this issue.

    Look forward to your reply.

    Comment


    • #3
      Sure, here the info I can provide:

      1. Windows 10x64 21H2 Build 19044.1889
      2. Current version 12.0.012394 I am sure it has happened in previous versions (have been using the software for approx. 8 months)
      3. I will be looking for this, and will post when I find something relevant

      Thanks

      Comment


      • #4
        LuisHoyos,Thanks for your quick response. Our QA team could also replicate the issue occasionally on our side. They have escalated the issue our Dev team already. I will inform you again once there is any further updates about this issue.

        Comment


        • #5
          LuisHoyos,Sorry to bother you here again abruptly. The clerk from our QA team previously said that the problem could be repeated occasionally on his computer, unfortunately now the problem could not be reproduced again anymore on his device at present. And other QA team members also indeed have attempted to reproduce this issue, but failed eventually.
          So we still need your assistance to provide us with a video to show us the whole process of how to reproduce the problem on your side. You may use the LiceCap tool to generate an animated gif that shows the whole procedures of ths issue:
          Here's the download link:
          http://sync-us.foxitsoftware.com/iss/Tools/LICEcap.zip
          (Unzip it, then double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)

          And please help to check the font type and font size that you have set for the typewriter tool in the format panel on the right side of your program, and whether any other particular operations were performed before and after moving the annotation.

          Look forward to your reply.


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