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PDF form displays different data then what we get from the extracted fields

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  • PDF form displays different data then what we get from the extracted fields

    we built a PDF fillable form to use with our customers to authorize payments. Here recently we have a few forms get sent that display the new data entered but, when extracted from the form we different data. some new values and some older values. I would guess that most of our customers are using the browser to manage the from data entry. Is it possible that PDF maintains field history and if so can this be turned off?

    The form was built using Adobe DC.

  • #2
    astrenj

    Is it possible to provide the PDF form in question for us taking a closer look at the issue? Did you mean the data you see is different from the data you exported? Is it possible to include the pre-extract and after-extract result so we could check further on this? How did you extract the data from the form? Which version of Foxit PDF Editor/Reader are you using?
    If it is inconvenent the upload the info here, you may log in and submit a ticket and provide the info to us. Thank you.

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