Mails from Foxit Reader created twice in Outlook

[tkpaul92]

hello!

I am using Foxit PDF Reader 12.0.1.12430 in combination with newest version of Microsoft Outlook 2019 (Update Version 2208)
When using the button "send current tab via mail" it opens two identical draft mails in Outlook and only one gets deleted when sending of course.
Is this a known problem and when will this be fixed?
Is there a beta or such version I could test?
Thank you in advance

[amanda_liang]

tkpaul92 The issue cannot be reproduced as description. Can you please provide details information for checking? such as OS info, default mail client in system, detailed steps, etc.
Since above maybe related to privacy information, can you please submit a ticket to us? Thanks.

[tkpaul92]

hello!

thanks for your reply.
It was not possible to submit ticket, it just showed a pop-up to forward me to knowledge base and forums.
Here is the requested information:
OS: Microsoft Windows 10 Home 21H2 Build 19044.1889
default mail client in system: Microsoft Office Outlook 2019 Version 2208 (Build 15601.20088)
steps to reproduce: Open saved PDF file in Foxit Reader. Click icon labeled "send current register via E-Mail" in Quick Access Toolbar. Two drafts are instantly created in Outlook and when sending one of them only that one of them disappears of course.

[amanda_liang]

tkpaul92 Can you please click the link to submit ticket? and please attention to Amanda. thanks.
Besides, I've made test as the description but only one draft opened. Can you please make screenshot picture or video to record the issue? Thanks.