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Format Error: Not a pdf or corrupted - if attached to email via Thunderbird

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  • crash Format Error: Not a pdf or corrupted - if attached to email via Thunderbird

    I received a pdf as an attachment to an email sent to an gmail address.
    This attachment opens in foxit reader if I go to the gmail website and click on the attachment there.

    However, if I open Thunderbird and then click on the attachment I get the error message 'format error: not a pdf or corrupted'.
    I get the same message if I try and save the attachment from Thunderbird to the desktop and open it from there.

    If I open Foxit Reader, the pdf file is listed and will open - I assume it is in the document list from when I opened it from gmail.

    I am using Foxit Reader version 5.1.4.01.04 and Thunderbird 11.0.1

    Are there any known issues between Foxit 5.1 and Thunderbird 11?

    Regards
    LG

  • #2
    1.How does the sender send you the file as attachment?Using outlook email client or other email client?
    2.Would you mind sending us the file as attachment to [email protected] so we could have a further testing?

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