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foxitpdfinfo.dll crashes programs/explorer.exe

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  • crash foxitpdfinfo.dll crashes programs/explorer.exe

    Hello,

    I have some crashes on multiple pc's.

    When I browse files from any program, have thumbnails display on and go to a folder with pdf's.
    Then I go to a higher or lower level folder which also contains some pdf files and do this a couple of times,
    the program crashes and a message box appears with:

    Microsoft Visual C++ runtime library

    Runtime Error!

    R6025
    - pure virtual fuction call


    In eventlog I see:

    event 1000

    Faulting application explorer.exe , version: 6.0.2900.5512, faulting module: foxitpdfinfo.dll, version: 1.0.0.903, fault adress 0x0004a77e.

    And from outlook:

    Faulting application outlook.exe, version 11.0.8326.0, stamp 4c1c2372, faulting module foxitpdfinfo.dll, version 1.0.0.903, stamp 4dd64e56, debug? 0, fault address 0x001484e4.

    After removing Foxit 514.0104 and reinstalling same problem appears.

    OS: Windows XP SP3

    Any idea?
    Last edited by Sander; 04-11-2012, 09:13 PM.

  • #2
    When renaming the foxitpdfinfo.dll the error and crash does not appear. But then you loose the pdf thumnail.

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    • #3
      Problem appears also with Foxit 510.1021

      Comment


      • #4
        and also in 501.0523

        Not in 4.31 because it has no thumnail preview.

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        • #5
          This seems to be a bug in the foxit code:

          http://support.microsoft.com/kb/125749

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          • #6
            Hello Sender, thanks for your report. Please provide us the crashlog to your ticket#43056

            Best Regards
            Christina

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