Announcement

Collapse
No announcement yet.

FOXIT update installs malware- wastes 3 hours of my time uninstalling all

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • cherry
    replied
    Hi anon1256,

    Sorry to hear he inconvenience the third party software has caused. I'll forward your feedback and experience to our market development team for references and evaluating. Feedback ID#: PMWQ-668. The thirdparty software is not mandatory to be installed. In the process of installing Foxit Reader, you shall have an Offer Screen which allows you to Accept or Reject the bundled tool, and you can un-check the option to choose not to install the recommended tool. And it has been confirmed that during the update process, users do not have the options to untick the third party software, we'll try to fix it soon. READER-1932.

    If you happen to install the third party software, you may go under "Control Panel"->"Add/Remove Programs" to uinstall it. You can also do the same to uninstall Foxit Cloud Reading if you don't want it.

    If you want to have a package without the third party software to install and deploy in your work, you may sign up for Foxit Enterprise Reader from this link: http://www.foxitsoftware.com/pdf/rea...rprise_reg.php We'll get in contact with you soon and send you the corresponding download link.

    Thank you in advance for your kind understanding.

    Leave a comment:


  • anon1256
    replied
    Originally posted by anon1256 View Post
    I researched FOXIT when the Adobe problems came out. I was very happy with the speed and features, and mentioned it to a couple friends.
    Today when a notification popped up in my toolbar saying Foxit needed an update, for security reasons, I clicked on it, read the reasons, went back to the Foxit PDF software and updated via that tool internally, the basic software, and reader. There was NO disclosure of third party applications malware, and no option to elect to approve or deny a third party app, or anything remotely called Foxit Cloud.

    Fortunately ESET Nod32 caught it, before it fully installed the programs, but I found the Foxit Cloud service runnning in the windows trouble shooter extended services. WTF!

    I tried to uninstall the basic program thru the windows control panel, which launched the Foxit uninstall tool, but it said it finishied but without all elements, and some would be done manually.
    So I had to patiently go online and reseach various forums, where others have been complaining for months about the new Open Candy malware installer. I patiently installed Malwarerebytes and double checked nothing found.


    FOXIT Marketing Geniuses- I hope the money was worth it, because once burned, twice shy- you wasted an hour of my time on my home laptop, and now I need to uninstall from my work laptop, and wifes- where I thought I was being wise getting rid of security issues from Adobe. Instead, I have opened myself up to malware, third party apps, and apparently processes running in background that are not even described in your setup program.
    PS- lots more folks like me in various forums, bleeping computers, filehippo, and here is a link to techdows on uninstall: http://techdows.com/2013/10/how-to-r...ng-plugin.html

    Leave a comment:


  • FOXIT update installs malware- wastes 3 hours of my time uninstalling all

    I researched FOXIT when the Adobe problems came out. I was very happy with the speed and features, and mentioned it to a couple friends.
    Today when a notification popped up in my toolbar saying Foxit needed an update, for security reasons, I clicked on it, read the reasons, went back to the Foxit PDF software and updated via that tool internally, the basic software, and reader. There was NO disclosure of third party applications malware, and no option to elect to approve or deny a third party app, or anything remotely called Foxit Cloud.

    Fortunately ESET Nod32 caught it, before it fully installed the programs, but I found the Foxit Cloud service runnning in the windows trouble shooter extended services. WTF!

    I tried to uninstall the basic program thru the windows control panel, which launched the Foxit uninstall tool, but it said it finishied but without all elements, and some would be done manually.
    So I had to patiently go online and reseach various forums, where others have been complaining for months about the new Open Candy malware installer. I patiently installed Malwarerebytes and double checked nothing found.


    FOXIT Marketing Geniuses- I hope the money was worth it, because once burned, twice shy- you wasted an hour of my time on my home laptop, and now I need to uninstall from my work laptop, and wifes- where I thought I was being wise getting rid of security issues from Adobe. Instead, I have opened myself up to malware, third party apps, and apparently processes running in background that are not even described in your setup program.
Working...
X