Feature 5.3.0.0423 - slow to start while loading fonts?

[charlesr]

Got the new version recently and now sometimes when I load a document, it seems to take 10 seconds or so "loading fonts". Closing and opening the same file is instant. Trying other files is then instant. Later on, it seems to go slow again, "loading fonts".

Marked thread as "Feature" because I don't know if it's a bug or not. Just thought you might like to know.

Win7 64 Home premium. Standalone (I do not have the browser plugins enabled).

[hyleaf]

this happens a lot to me also, with PhantomPDF as well.

Thanks a lot.

[jenni13]

that's an nice stuff it would help me a lot thanks for the stuff good to see it liked it lol.


Performance Chips

[richell_huang]

Thank you all for reporting this, our Developers are looking into this issue and hope it will be fixed soon.

[pcsenzastress]

Hello Richell, i downloaded the last trial of Business edition and still had this problem today.
Sometimes it takes 1-2- minutes to open a pdf, and I'm still evaluating if buy it or not.
Any Help?

[richell_huang]

Hello Richell, i downloaded the last trial of Business edition and still had this problem today.
Sometimes it takes 1-2- minutes to open a pdf, and I'm still evaluating if buy it or not.
Any Help?

Which version do you use?This issue happens to version 5.2 and our developers are working hard on it to fix it in next maintain update.

[Dr. Emel]

until this issue is fixed, i returned to adobe reader. if its fixed i will use foxit again.

[cherry]

Hi Dr. Emel,

The 'Loading fonts' problem has been fixed in the internal version of Foxit Reader. The next release Foxit Reader 5.3.1 will no longer have this problem.

[Dr. Emel]

Hi Dr. Emel,

The 'Loading fonts' problem has been fixed in the internal version of Foxit Reader. The next release Foxit Reader 5.3.1 will no longer have this problem.

hi,

thx 4 info. i like your foxit reader. when will the 5.3.1 release available?

greetings

[deepbluesky]

Hello.

Because of this problem (some pdf's take far more than 10sec to open) i've decided to register here. I've been using Foxit for some years now and never saw any reason to change. Hope you will fix it soon because this is a no go.

Best regards.

[foggybluue]

All was fine with me after I installed Foxit Reader 5.3.0, no waiting at "loading fonts". But when I installed Adobe Indesign (latest) this problem started happening and it's still coming up whenever I open any pdf in foxit.

[cherry]

Hi Dr.Emel and deepbluesky,

Foxit Reader 5.3.1.0606 is available on Foxit website now, please download a copy and give it a try: http://www.foxitsoftware.com/downloads/

[deepbluesky]

Oh yes, looks the problem is solved. Thanks a lot cherry.

[palota]

I have the same problem in version 9.3. It takes longer than 40 seconds to open a document. Foxit Reader reads all files from folder C:\Windows\Fonts. I have Windows 7 64bit, 4 GHz Intel i7 and fast SSD. Why do I have to wait 40 seconds to view 1 MB PDF ? It happens only when opening the first document when fonts are not yet cached in memory.

[Lisa_lee]

palota ,I apologize for the trouble.This issue"Takes longer than 40 seconds to first open PDF file when fonts are not yet cached in memory" you mentioned has been submitted to our internal bug tracking system with report ID#QCPHANTOM-12645.
However,I still need your help to send us the following additional information which will be more helpful for our QA team to further investigate on this issue:
1: Did this issue happen to all PDF files or just some specific PDF files? Please send us one PDF file in question.The file you send will be kept confidential and only be used for internal testing.
2:May I know that how you could detect that Foxit Reader tried to read all files from font folder?
If it is inconvenience to upload the files here, you may email it to [email protected] (Attn:Lisa). And indicate this thread link. Thank you.

Look forward to your reply.