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5.3.0.0423 - slow to start while loading fonts?

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  • #16
    1: It does not happen to all PDF files, but it happens to most of PDF files which I have. I attached one of them.
    2: You can use the Process Monitor (https://docs.microsoft.com/en-us/sys...nloads/procmon) to view all file system operations.
    Attached Files

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    • #17
      palota

      Thanks for your update. I've added the info to Report ID#QCPHANTOM-12645 for QA team and Dev team's further investigation. Any update, we'll keep you posted. Thank you.

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      • #18
        palota, Regarding the issue you mentioned in this thread,we have got updates from or QA team.For the accessing of "C:\Windows\Fonts" folder when you try to open PDF file in Foxit Reader,this situation is normal.Because most of the texts in the PDF file that you sent to us are texts with non-embedded fonts,So our Foxit Reader need to access the system font folder ("C:\Windows\Fonts") to find the same or similar fonts for rendering those texts in the PDF file.
        For the document"Tcp diagram.pdf" you sent,it would just take us about 3 seconds for opening it in our internal version 10.1 of Foxit Reader. Please help to write to [email protected] (Attn.Lisa) to apply our internal version 10.1 of Foxit Reader to see
        if the PDF document opening speed will be improved by using version 10.1 on your part too?
        If it will take longer than several seconds to open it,please help to provide with us the following information for further investigation:
        1: Please enable to debug mode in Foxit Reader and send us the required log file:
        A:Go to the "File" tab in Foxit Reader> "Preferences" .
        B:In the Preferences Window select "General".
        C:Under Application Startup ,please check option Launch in Debug Mode,click on OK button to save the setting.
        You will notice a yellow banner will appear on Foxit Reader letting you know you will be using the software in Debug Mode.Please try to open PDF file to replicate the open slowly issue again as usual and navigate to the following folder to send us the
        log files for us:
        C:Users\<USER_NAME>\AppData\Local\Foxit Reader/glog
        2:Open your Foxit Reader's main installation folder,somewhere like:
        "C:\Program Files (x86)\Foxit Software\Foxit Reader"
        Create a blank .txt file there manaully and rename it into "EnableLogging" (Note:the full filename is EnableLogging rather than EnableLogging.txt,you need to remove the.txt extension from the file nameļ¼‰.
        Please help to open PDF file to replicate the open slowly issue again as usual and close the opened PDF file.Then please navigate to the following folder:
        C:\Users\<USER_NAME>\AppData\Roaming\Foxit Software\Foxit Reader\Log
        please find the "Startup.Log" this file for us.

        Look forward to your reply.

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