crash Foxit Crashes when clicking on EMAIL PDF button. Reinstall does not fix.

[davidb]

We have a terminal server that has outlook 2010 and Foxit 531.0606

Previously this was working just fine until we upgraded to 531.0606 and Office 2010. We have 5 terminal servers that are build exactly the same. 3 do not have this issue and 2 do. Reinstalling both Foxit and Office 2010 does not resolve the issue on the 2 servers that have this issue.

Whenever a user tries to click the button in FOXIT to send the PDF to email recipient Foxit Crashes with the following error:
Problem signature:
Problem Event Name: BEX
Application Name: Foxit Reader.exe
Application Version: 5.3.1.606
Application Timestamp: 4fcefe93
Fault Module Name: olmapi32.dll
Fault Module Version: 14.0.6117.5001
Fault Module Timestamp: 4f3e2c41
Exception Offset: 00001fa6
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.16.7
Locale ID: 1033
Additional Information 1: 5bae
Additional Information 2: 270caa1ed7f9cc68f71ec35fccca35a6
Additional Information 3: f2b6
Additional Information 4: 4ae864700ab67f6120a6bcba956da088


I have uninstalled and reinstalled both Foxit and Office 2010. I have removed all users profiles from the 2008 Terminal Server as well. The problem remains. Does anyone know why this is happening or how to fix this?

[cherry]

Hi davidb,

I've reported this issue to internal bug tracking system for further investigation. Report ID#: 29002. Any further info is needed, we'll write to you. You can also write to us with this ID# to track the problem.

[kloyenz]

Hello,

Any solution yet beacause i have the same issue.

Thnx

Hi davidb,

I've reported this issue to internal bug tracking system for further investigation. Report ID#: 29002. Any further info is needed, we'll write to you. You can also write to us with this ID# to track the problem.

[cherry]

Hi kloyenz,

I've sent a reminder to track the processing status of this issue and will keep the update posted here.