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Foxit Crashes when clicking on EMAIL PDF button. Reinstall does not fix.

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  • crash Foxit Crashes when clicking on EMAIL PDF button. Reinstall does not fix.

    We have a terminal server that has outlook 2010 and Foxit 531.0606

    Previously this was working just fine until we upgraded to 531.0606 and Office 2010. We have 5 terminal servers that are build exactly the same. 3 do not have this issue and 2 do. Reinstalling both Foxit and Office 2010 does not resolve the issue on the 2 servers that have this issue.

    Whenever a user tries to click the button in FOXIT to send the PDF to email recipient Foxit Crashes with the following error:
    Problem signature:
    Problem Event Name: BEX
    Application Name: Foxit Reader.exe
    Application Version: 5.3.1.606
    Application Timestamp: 4fcefe93
    Fault Module Name: olmapi32.dll
    Fault Module Version: 14.0.6117.5001
    Fault Module Timestamp: 4f3e2c41
    Exception Offset: 00001fa6
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.0.6002.2.2.0.16.7
    Locale ID: 1033
    Additional Information 1: 5bae
    Additional Information 2: 270caa1ed7f9cc68f71ec35fccca35a6
    Additional Information 3: f2b6
    Additional Information 4: 4ae864700ab67f6120a6bcba956da088


    I have uninstalled and reinstalled both Foxit and Office 2010. I have removed all users profiles from the 2008 Terminal Server as well. The problem remains. Does anyone know why this is happening or how to fix this?

  • #2
    Hi davidb,

    I've reported this issue to internal bug tracking system for further investigation. Report ID#: 29002. Any further info is needed, we'll write to you. You can also write to us with this ID# to track the problem.

    Comment


    • #3
      Hello,

      Any solution yet beacause i have the same issue.

      Thnx

      Originally posted by cherry View Post
      Hi davidb,

      I've reported this issue to internal bug tracking system for further investigation. Report ID#: 29002. Any further info is needed, we'll write to you. You can also write to us with this ID# to track the problem.

      Comment


      • #4
        Hi kloyenz,

        I've sent a reminder to track the processing status of this issue and will keep the update posted here.
        Last edited by cherry; 02-11-2013, 08:47 AM.

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