Reader 7.0 printing

[biz]

In FoxIt Reader 5.0, when I print, it prints on the "normal" side (what I mean by this is that, for a given printer, it prints on a specific side of the paper). On FoxIt 7.0, it prints on the opposite side. Is this by design? I am printing on a pre-printed letter head, so it makes a difference. I also noticed that when I use command line option /t, it prints on the "normal" side. When I print from a browser (tried both IE and Chrome), printing is on the "normal" side. Is there a setting somewhere that I am missing. Thanks in advance.

[cherry]

Hi biz,

Please provide the following info:
1) Version info of your Foxit Reader; (You may check it by going under "Help"->"About Foxit Reader")
2) A screenshot of your print dialog. Please go under "File"->"Print" to make a screenshot of the dialog;
3) Your Printer info;

http://exchange.foxitsoftware.com/ISS/Getprinterinfo.exe

Please Run it>click Select Printer>choose the printer which has this problem>copy all the info listed there to us.
4) Your OS type.

http://exchange.foxitsoftware.com/ISS/GetComputerInfo.exe

Please run it>click GetInfo>choose Save> send the saved TXT file
5) The PDF in question for testing purpose. And if possible, take a picture of the problematic print result so we could know the issue intuitively.

If it is inconvenient to upload all the info here, you may email it to [email protected]. Thank you.

[biz]

Hi cherry,

Thanks for responding. Here is (some of the) information you requested:

1. Version: 7.06.1126
2. Print dialog (see attachment, the one in the photo section is showing up too small)
3. Printer Info:

Operating System:
* OS : Windows 8.1 Pro
* Ver: 6.3(9600)
* IE : 9.11.9600.17631
Printer that you select is " Brother MFC-9840CDW Printer ".

More printer's information:

* DriverVersion:
-> 269

* DriverPath:
-> C:\Windows\system32\spool\DRIVERS\x64\3\BROCHA6A.D LL
-> FileVersion: [ 1.13 ]

* DataFile:
-> C:\Windows\system32\spool\DRIVERS\x64\3\BM9840CD.P DD

* ConfigFile:
-> C:\Windows\system32\spool\DRIVERS\x64\3\BRUCHA6A.D LL
-> FileVersion: [ 1.14 ]


4. OS Type: Windows 8.1 Pro. I am on a corporate PC and due to privacy reasons, I cannot post the output of GetComputerInfo on a public forum.

5. PDF: Again, due to privacy reasons, I cannot post the PDF. But the behavior is the same with all PDFs.

In essence, if I print manually from the reader, it prints on the opposite side. If I print using the /t option, it prints on the correct side. By "correct side" I mean the side where other apps (including browsers) are printing.


PS: Currently, I am NOT able to reproduce this issue. Not sure if a reboot resolved it. I am keeping this post as it may be useful to someone else. I will let you know if this issue surfaces.

Thanks.

[cherry]

Thanks biz.