't save or save as; no error message -- just hangs!

[tjtops]

When I open a pdf (in Foxit) and start annotating it..... it will sometimes save (or save as) to start with, but then sticks on 1% in a bar on bottom right corner, and won't go any further. No error message(s). It will allow me to cancel the save a couple of times, and try again, but then just locks completely and NO button elicits a response -- not even 'minimise' or drag. I have uninstalled and reinstalled Foxit, but it's still doing it! Help please!!!!

[richell_huang]

Do you have Foxit Cloud installed? I doubt it is caused by Foxit Cloud, would you mind uninstalling it and have a try?Thank you.

[pconaty]

I'm having this issue as well. Just lost 2 hours of work!! any troubleshooting tips?

[pconaty]

Just to note that on recommendation of Foxit engineer after raising a ticket I tried uninstalling the Foxit Cloud program and this resolved the issue. excellent support considering I'm a free product user!

[richell_huang]

Just to note that on recommendation of Foxit engineer after raising a ticket I tried uninstalling the Foxit Cloud program and this resolved the issue. excellent support considering I'm a free product user!

Thank you for your support, we'll keep on trying our best to ensure that you have better experience with Foxit programs and services.

[ShelJ]

I just encountered the same issue -- and I don't have Foxit Cloud installed, just the Reader (right now, looking to add the others). It allows me to start saving -- then gets to 1% and hangs there. Tried a couple of documents and it won't save to either the original name or a replacement name and location.

Oddly enough though, even though I cancelled the last save and closed the document, when I reopened it -- the bookmark was gone, had not been saved, but the document opened as if it was on the bookmarked page!

[Lisa_li]

Dear SheIJ,

Thanks for your reply.The save freezes Foxit issue is confirmed by our developers which is caused by the Foxit Cloud in Foxit Reader and our developers have already upated the Foxit Cloud in our internal version of Foxit Reader 7.2 to fix this issue. The official V 7.2 will be expected to be released within 2 weeks if everything goes well.Please keep an eye on it.

And please also help to give the V 7.2 a try after it is released to see if the save function works on your part with the Foxit Cloud installed. Thanks in advance!