crash Freeze Foxit reader after around 5 second at start

[gamebox]

Recently foxit reader goes to freeze after 5 seconds, it do not depend of file which opened or not. Noticed this freeze goes when caption Employee Directory App is appear.

[gamebox]

Screenshot http://s1.sendimage.me/QWmbsmbU.png

[lyndi_wu]

Hi gamebox,

Sorry for the inconvenience. Please help to provide us with the following information for further investigation:
1. Your system information, like win7 32-bit.
2. Please run Foxit Reader, go to Help>About Foxit Reader to check the version you use.
3. What detailed operation you have done at the moment of crash?
4. The version of Employee Directory App you use.

Thank you in advance!

[gamebox]

Hello
1. My system is Windows 7 Max x64
2. Foxit reader is 7.08.1216
3. I've reinstalled, firstable it works ok, but next launches is freezes. It not depend of actions, file was opened or just launch program. After about 5 sec program goes to freeze. But now caption is different (create PDF from scanned documents)
4. I don't know what is it and don't use it.

[cherry]

Hi gamebox,
Please go under "File"->"Preferences"->"Foxit Cloud" to see if "Automatically upload files to Foxit Cloud when they are opened in Foxit Reader" is unchecked.

[gamebox]

Hello, cherry. It's unchecked.

[blumi]

Hello,

since yesterday I have the same problem. After about
5 seconds FR freezes. You can't do anything. It doesn't
matter what you are doing at the time when it freezes.

- my system is Windows 7 Pro x64
- FR is 7.1.0.306
- I don't use Foxit Cloud. I always uninstall it.

Thanks for your efforts in advance!

blumi

News!!! 2015-03-18; 17:07 MEZ

I have finally found, why FR freezes.

Foxit Cloud hasn't properly been uninstalled
so that it was already running, although I thought
it was gone. After uninstalling Foxit Cloud properly
it seems that FR doesn't freeze anymore.

So the solution for me was to uninstall Foxit Cloud.

Note: You have to shut down FR before you uninstall
Foxit Cloud.

Yours sincerely
blumi

[cherry]

Thanks for the update, Blumi.

[gamebox]

Thank you, Blumi, its really help.

[lordapofis]

Hi I'm Using Win 7 x64
I cannot even check the program version, it hangs at about 5 secons (edit: V.7.1.3.320)

Here's a report from the windows crash app. Sorry it's in spanish, my OS language.

Descripción:
Este programa dejó de interactuar con Windows por un problema.

Firma con problemas:
Nombre del evento de problema: AppHangB1
Nombre de aplicación: FoxitReader.exe
Versión de la aplicación: 7.1.3.320
Marca de tiempo de la aplicación: 550c0706
Firma de bloqueo: fc3b
Tipo de bloqueo: 514
Versión del sistema operativo: 6.1.7601.2.1.0.256.48
Id. de configuración regional: 8202
Firma adicional de bloqueo 1: fc3b1a6645f2b57ff4554ab3a99e2c66
Firma adicional de bloqueo 2: ef4b
Firma adicional de bloqueo 3: ef4bb267549d900c4733acedc36649db
Firma adicional de bloqueo 4: fc3b
Firma adicional de bloqueo 5: fc3b1a6645f2b57ff4554ab3a99e2c66
Firma adicional de bloqueo 6: ef4b
Firma adicional de bloqueo 7: ef4bb267549d900c4733acedc36649db

Lea nuestra declaración de privacidad en línea:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0c0a

Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
C:\Windows\system32\es-ES\erofflps.txt

[cherry]

Hi lordapofis,

Could you please try to uninstall your existing Foxit Reader from "Control Panel"->"Programs and Features"? Then download a new setup of Foxit Reader 7.1.3 from Foxit website to install and see if the re-installation helps? The download link: http://www.foxitsoftware.com/downloads/

Thank you.