Reverse Scrolling Error

[cherry]

Hi blackheart42,

Sorry that I missed your last post. I've tried per the instructions in your video and can also replicate the issue on our side. This issue has been forwarded to our internal bug tracking system for further investigation. Report ID#: 37678. You can write to us: [email protected] to track the status of this problem. Thank you.

[blackheart42]

Still no significant response from Foxit. No downloads on the movie that they asked for. Obviously it's time to start looking for a new PDF viewer that provides customer support.

Ed

[blackheart42]

Hi Ed,

Sorry for the problem. Could you please make a small video of the problem so we could know the issue intuitively and better advise? If don't have a recording tool on your side, you can use this tool: http://erp.foxitsoftware.com/custome...&pass=Nnhyc2Zp

Done.

The forum rejected the attachment so I put it here: http://www.mediafire.com/download.php?p1xmwbftmuvc0b6

Ed

[cherry]

Hi Ed,

Sorry for the problem. Could you please make a small video of the problem so we could know the issue intuitively and better advise? If don't have a recording tool on your side, you can use this tool: http://erp.foxitsoftware.com/custome...&pass=Nnhyc2Zp

[blackheart42]

Over 800 views but not a single word from Foxit.

Hello?
Confirm?
Deny?
Go Away?

Ed

[blackheart42]

Hi...to my understanding...you have disabled the "Reverse Reading" mode under the View Menu.
Need to enable it.

Reverse View reverses the order of the pages so that the first page you read is the last page of the document. It has no effect on the scrolling. The same problem exists in Reverse View mode as in normal mode. But thanks for the idea. I hadn't thought to check that.

Ed

[namvitc]

Hi...to my understanding...you have disabled the "Reverse Reading" mode under the View Menu.
Need to enable it.

[blackheart42]

Hey blackheart : exactly the same problem . any help really appreciated

Based on the underwhelming response to my report from Foxit and the users, it seems unlikely that this bug will be fixed any time soon. All I can suggest is to go back to Version 4 or look around for another reader.

Ed

[pari93]

Hey blackheart : exactly the same problem . any help really appreciated

[blackheart42]

Settings: View Single Page, Zoom - anything less than full page.

If you scroll forward through a pdf file by clicking in the scroll bar below the scroll box, everything works as it should. When you come to the end of a page, there may be some overlap with the previous view. This is the way it's always been and is how it should work.

If you scroll backward through the file by clicking in the scroll bar above the scroll box, there's a problem. When the amount of the page to be viewed is less than a screenfull, that part of the page is skipped and the reverse scrolling continues with the bottom of the previous page. You never see the top of the page. The worst case is when the viewing width is set to display just over half a page. As you scroll backwards you miss the top half of every page. What should happen is that you see the top of the page with maybe some overlap with the previous view - just like happens with forward scrolling.

This problem has existed in every Version 5 download that I've tried. It happens with every pdf file. It worked properly in Version 4. I find it so annoying that I really don't want to use Version 5 at all.

Ed