Bug Fortit Ignore default printer

[htc971125]

Hi

We have Foxit Install on Citrix server
When user try to print, it ignores the defalt printre setting and jump to a diffrent printer

Please kindly advise how we can fix this

Cheers

[richell_huang]

May i know which version of Foxit Reader do you use?If not the latest 5.4.3, would you mind upgrading to it and give it a try?If you already use the latest release,
please help to give us the following information for our QA team to do further analysis:

1.Please help to describe your terminal server working environment for us.

2.The OS information for terminal server and end user, Please download tool from the link below:http://exchange.foxitsoftware.com/IS...mputerInfo.exe
Please run it>click GetInfo>choose Save> send the saved TXT file to us.

3.A screenshot to show us all of your printers in faxes and printers panel.

4.Please Open your foxit reader,go to "file">"print"to open print window,then take a screenshot about the foxit reader print window to show us the first printer that foxit reader choose.

5.The printer information for your default printer and the first print that foxit reader choose,please download the tool below:

http://exchange.foxitsoftware.com/ISS/Getprinterinfo.exe

Please run it>click GetInfo>choose Save> send the saved TXT file to us.

We are looking foward to your reply.

[htc971125]

Hi Richell,

Can you please provide me with the details of where I am meant to send the text document?

These terminal servers are running Windows Server 2003 R2, and are running the latest version of Foxit.

Here are the required screenshots.




Regards

[richell_huang]

Please help to send these information to [email protected], thank you.

[jberinga]

We are having the same issue as the poster. If an user for example opens a PDF from Outlook (with Citrix) it will print the PDF on a different (default) printer.

Do you have more information\a sollution for this issue?

[richell_huang]

We are having the same issue as the poster. If an user for example opens a PDF from Outlook (with Citrix) it will print the PDF on a different (default) printer.

Do you have more information\a sollution for this issue?

Our Dev team are looking into this issue, any update, we will post here.

[ITW-ServiceDesk]

We have the same issue as the posters before on Citrix. Foxit is not using default printer. Instead it uses the last printer in the row.
Further foxit does not remember the last used printer, which would be a workaround for the issue.

[cherry]

Hi ITW-ServiceDesk,

Sorry for the issue. Our developer has debugged this 'default printer not being selected' issue and fixed in Foxit Reader 6.0 which is under beta testing now. Could you please keep an eye out for it and give it a try then? Thank you in advance.

[jberinga]

Just for your information: This weekend I've installed Foxit Reader 6.0 Enterprise and it looks like when printing the PDF file the default printer is not the same as set in Windows. This also might be a Windows\Citrix issue but other applications print to the right default printer

[cherry]

Hi Jberinga,

Could you please send us following info so we could take a closer look at this issue?
1) What is the configuration environment on your side? A terminal server or Critrix server?
2) How did you set the default printer for user end? Through registry editing or WMI value setting? Please send us more details on it;
3) If it is Critrix server, please let us know the following info:
a) After the connection between user end and Critrix server, did the user launch Foxit Reader via virtual desktop?
b) How did the user set his/her default printer? Via registry editor or 'Control Panel'->'Printers and Fax' ?
c) Was the printer set by user end been reflected in the server's printer list?
4) If it is terminal server, please make following two screenshots:
a) On client side, please find the registry: HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows\sessiondefaultdevices\S-1-5-5-0-462558 Then make a screenshot of the devices value;
b) On server side, please find the registry: HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows And make a screenshot of the devices value

[jberinga]

Hello,

1) What is the configuration environment on your side? A terminal server or Critrix server?
It's a Windows Server 2008 R2 64 bit - Citrix XenApp 6.5 Platinum Enviroment
2) How did you set the default printer for user end? Through registry editing or WMI value setting? Please send us more details on it;
The user gets his default printer by a GPO, within a Citrix User Policy
3) If it is Critrix server, please let us know the following info:
a) After the connection between user end and Critrix server, did the user launch Foxit Reader via virtual desktop?
No they do not. They've got it as a Published Application from XenApp 6.5. But usually they start Foxit by opening a PDF from, for example, a website
b) How did the user set his/her default printer? Via registry editor or 'Control Panel'->'Printers and Fax' ?
They get there default printer by the GPO mentioned early
c) Was the printer set by user end been reflected in the server's printer list?
I don't understand this question, but printers they can print to are created for them with the GPO
4) If it is terminal server, please make following two screenshots:
a) On client side, please find the registry: HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows\sessiondefaultdevices\S-1-5-5-0-462558 Then make a screenshot of the devices value;
b) On server side, please find the registry: HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows And make a screenshot of the devices value

[Prutser]

Hiii,

Is there any solution for this problem? I got the same problem as jberinga with almost the same configuration
Foxit reader 5.5.6.218
Windows Server 2008 R2
Xenapp 6.5
Printer are deployed with Res Workspace manager 2012

But even when i am logon as an administrator with RDP instead of ICA and i am connect the printers manually, i am experience this problem.
It seems that always the "first" printer is selected instead of the default.

Ik hope there will be a solution soon.
Thanks.

[cherry]

Hey Prutser,

This default printer issue should have been fixed in version 6.0. May I encourage you to update your Foxit Reader to v6.0 and give it a try?
Since you are with an enterprise and may need an Enterprise version to distribute at your organization, please fill out the form at the link below and we will get in contact with you soon with the Enterprise Reader download.

http://www.foxitsoftware.com/pdf/reader/enterprise_reg.php

[Prutser]

Hey Cherry,

Thank you for your quick answer. i will try the update.

[bella]

it looks like when printing the PDF file the default printer is not the same as set in Windows. This also might be a Windows\Citrix issue but other applications print to the right default printer, I think so

[ahict]

Same problem here.

System: Win2008R2 Terminal Server (using RDP, no citrix).
All other application recognize Windows' default printer settings, but Foxit Reader.
We've instaled version 6.0.6.0722.

We kindly ask you to take care of this, as this issue has been reported since last year.