Fortit Ignore default printer

[richell_huang]

Please help to send these information to [email protected], thank you.

[htc971125]

Hi Richell,

Can you please provide me with the details of where I am meant to send the text document?

These terminal servers are running Windows Server 2003 R2, and are running the latest version of Foxit.

Here are the required screenshots.




Regards

[richell_huang]

May i know which version of Foxit Reader do you use?If not the latest 5.4.3, would you mind upgrading to it and give it a try?If you already use the latest release,
please help to give us the following information for our QA team to do further analysis:

1.Please help to describe your terminal server working environment for us.

2.The OS information for terminal server and end user, Please download tool from the link below:http://exchange.foxitsoftware.com/IS...mputerInfo.exe
Please run it>click GetInfo>choose Save> send the saved TXT file to us.

3.A screenshot to show us all of your printers in faxes and printers panel.

4.Please Open your foxit reader,go to "file">"print"to open print window,then take a screenshot about the foxit reader print window to show us the first printer that foxit reader choose.

5.The printer information for your default printer and the first print that foxit reader choose,please download the tool below:

http://exchange.foxitsoftware.com/IS...rinterinfo.exe

Please run it>click GetInfo>choose Save> send the saved TXT file to us.

We are looking foward to your reply.

[htc971125]

Hi

We have Foxit Install on Citrix server
When user try to print, it ignores the defalt printre setting and jump to a diffrent printer

Please kindly advise how we can fix this

Cheers